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Wine - Manager

4 months ago

Rolling Hills, United States Bristol Farms Full time

Who Is Bristol Farms?
Since opening our first market in Rolling Hills, CA, Bristol Farms has brought people together around a love for cooking and sharing delicious food. We have worked to create a community of curious foodies - people who enjoyed exploring the aisles and discovering new and exciting ingredients. We know that in order to achieve this goal, we must provide the freshest, highest-quality, locally sourced meat, seafood, and produce, complement it with an awesome array of groceries in each aisle, and create an extraordinary experience for every guest.

To create that experience, we rely on our amazing team members and leaders to provide extraordinary service; and to create a fun, interactive, and engaging environment where we invite the guests to participate in the experience.

We seek out team members who not only enjoy food but are passionate about it. Team Members who thrive in a fast-paced environment and can still maintain a calm demeanor, who have a positive attitude, and who work well in a team environment. People who are warm, outgoing, authentically amazing, and want to be inspired, challenged, and proud of where they work. We look for team members who can connect with people and reach a level of hospitality that exceeds guests' expectations.

Ingredients You'll Bring to the Table
You love food and can create an experience that is beyond the everyday. You have a positive attitude and work well in a team environment. You can connect with people and reach a level of hospitality that exceeds guests' expectations. You are warm, outgoing, authentically amazing, and want to be inspired, challenged, and proud of where you work, You embody a spirit of entrepreneurship and mutual respect. You approach every situation with a YES attitude and seek to find a solution to all opportunities that arise.

What Will Be On Your Plate?

**Job Title**: Wine Manager
**Department**: Wine and Spirits
**Reports To**: Store Director
**FLSA Status**: Non-exempt

Summary
This is a management position. The Wine Manager will have the necessary confidence, commitment, and motivation to move his/her staff and his/herself towards success. Key personality and character traits needed to accomplish this are: patience, good listening skills, observant, perceptive, supportive, decisive, flexible, analytical, consistent, progressive, and coach. Since this is a customer-service oriented and teacher position, the Wine Manager must also be smooth tempered and possess excellent people skills. Due to Bristol Farms’ goals and structure, the Wine Manager should also be open to growth and expansion.

Essential

**Responsibilities**:
The Wine Manager plans and organizes requisitions; serves wines for public tasting and information/educational purposes and serves wine in the restaurant or dining room. He/she is also responsible to perform the following duties (other duties may be assigned):

- Keep inventory and order wine/liquor/spirits to replenish stock. Concentrates efforts on staying in-stock with mínimal back stock.
- Maintain department to Bristol Farms standards in cleanliness and order.
- Discuss wines with customers and assist with wine selection. Exercise proficiency in promoting education and proper wine selection.
- Maintain and build customer relations and encourage return business.
- Practice, promote, and instill appropriate customer service as well as work ethic.
- Routinely replenish inventory on authorized racks, stacks, or shelving.
- Under the direction of the Store Director, resolve customer complaints in such a manner as to ensure customer satisfaction.
- Responsible for the training and overall supervision and direction of employees in the Wine Department on an on-going basis.
- Under the direction of the Director of Wine and Spirits, merchandise product on the sales floor.
- Responsible for accurately processing warehoused and direct store deliveries.
- Maintain price integrity.
- Maintain the appropriate profit margin in accordance to the approved pre-set budget, which entails, but is not limited to: sales goals, cost of goods, expenses, price changes and waste management.
- Responsible for daily and weekly logging of invoices and for following the established invoice routing procedure.
- Manages and assures proper displaying and selling of all Liquor products to customers and advises customers on quality of wine, method of handling, and other factors affecting the product.
- Engages and coaches others in suggestive selling techniques.
- Responsible for monthly inventory.
- Responsible for implementing and maintaining all marketing programs, including but not limited to weekly ads, price changes, merchandising, etc.
- Responsible for communication with the Store Director and Director of Wine and Spirits on pertinent issues, department conditions, and any other Wine and Spirit related issues.
- Responsible for communication with all Wine Department employees.
- Responsible for using the tools provided by m