Medical Practice Operation Manager

2 weeks ago


Farmington, United States Bastion Health Full time

Med Operations Manager, Bastion Health

We're looking for a dynamic medical operations specialist to lead our operations at Bastion Health. Reporting into the Chief Medical Officer, this is a broad role on a nascent team that will stretch across both operations and execution.

As a part of the Team, Operations Managers focus on fully supporting and engaging with the provider community and ensuring a world class patient experience. The role will specifically support our growing group of men’s health providers, including urologists, NPs, therapists and health coaches.

Role:

- Manage the Bastion provider network and develop solutions to help streamline the provider and patient experience while balancing provider, patient, and business priorities
- Facilitate conversation and collaboration between providers and the broader Bastion team
- Communicate operational KPIs and reinforce through proactive feedback
- Offer support for escalated customer service issues on the medical side, working internally and externally when appropriate
- Assist with provider training on Bastion Health’s systems and processes
- Collaborate cross-functionally to coordinate and execute telemedicine projects
- Develop and promote processes to facilitate streamlined work for the team and cross-functional
- Serve as lead project manager for team projects that support the development of the provider community
- HR/Onboarding: Responsible for managing contracts, facilitating ID verification, and overseeing onboarding procedures for new hires.
- Clinical Credentialing: Manages licenses and certifications, conducts NPDB queries, and maintains credentialing documentation to ensure compliance with regulatory standards.
- Ongoing Operations: Coordinates ongoing scheduling activities and maintains templates to support efficient and effective operational workflows.
- Insurance Credentialing: Manages credential verification and submission processes, ensuring timely and accurate enrollment with various payers.
- Athena Management: Acts as an Athena Super-User, providing system support, troubleshooting, and ensuring optimal utilization of the Athena platform.
- Experience with billing and coding.

Experience & Skills:

- Experience working in tech health industry strongly preferred
- RN Prefered
- Athena Super-User
- 3+ years of work experience in customer support, community management, or operations
- Exceptional communication skills, both written & verbal: Confidently and clearly know what, when, and how to get a message across
- Self-starter aptitude and ability to work independently: At ease working in a fast-paced environment, handling multiple projects and managing competing priorities
- Technologically-savvy and able to learn new platforms quickly



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