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Patient Engagement
1 month ago
Responsibilities:
- Greet patients and visitors in a friendly and professional manner
- Answer phone calls and inquiries, schedule appointments, and manage patient inquiries efficiently
- Verify insurance eligibility and coverage for patients, ensuring accuracy and completeness of information
- Collect co-payments, deductibles, and outstanding balances
- Maintain patient records and ensure all necessary documentation is complete and accurate
- Assist with administrative tasks as needed, including filing, scanning, and data entry
- Collaborate with healthcare providers and other staff members to ensure smooth operations of the front office
Requirements:
- Minimum of 2 years of experience in a medical front office setting, with a focus on insurance eligibility verification
- Proficiency with computer systems and medical software; experience with eClinicalWorks is a strong plus
- Excellent communication and interpersonal skills
- Strong attention to detail and ability to multitask in a fast-paced environment
- Ability to maintain confidentiality of patient information and adhere to HIPAA regulations
This is a full time position. The office operates Monday through Thursday and will be expanding to Friday in the near future.
This position is in addition to our current two person patient engagement team.
We no longer mandate masks throughout the entire office. We mask in rooms with direct patient contact or as a courtesy when engaging with a guest to the building that is masked.
Candidates must be able to pass a background check
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