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Employment Security Representative Ii-lw
4 months ago
Requisition No: 830958
Agency: Commerce
Working Title: 830958 - EMPLOYMENT SECURITY REPRESENTATIVE II-LW - 40046112
Pay Plan: Career Service
Position Number: 40046112
**Salary**: $36,003.00
Posting Closing Date: 06/20/2024
**Total Compensation Estimator **Tool**
**JOB TYPE**: FULL TIME /_ CS _
**POSITION LOCATION**: _Orlando, _FL (relocation benefits are not available for this position)
**_Employment Security Representative II - Lead Worker_**_._
**_INTERNAL_**
**Your Specific Responsibilities**:
Identifies potential issues that can affect an individual's entitlement to benefits. Gathers facts from claimants, employers, and other pertinent or interested parties relating to potential issues and the chargeability of employer accounts for benefit payments on claims. This may be accomplished telephonically, through written correspondence, or through electronic means via the Internet. Potential issues that must be resolved prior to the payment of benefits include but are not limited to: job separation, suspensions from work, leaves of absence, refusal of work, ability and availability for work, "between terms denial" relating to individuals employed by educational institutions, self-employment, and receipt of disqualifying income such as wages in lieu of notice, retirement income, or workers compensation. Composes and issues written, unbiased determinations through interaction with the non-monetary determinations mainframe computer program. Makes an adequate quantity of non-monetary determinations in compliance with performance standards. Issues written and unbiased determinations relating to the chargeability of employer tax accounts for benefit payments pursuant to the requirements of s.443.131(3), F.S.
Ensures that the workload is coordinated in such a manner as to maximize the issuance of first payments when potential issues are detected on initial or additional claims. This is accomplished through tracking the assigned claim load and utilizing the benefit payment system.
Answers inquiries from claimants, employers, one-stop career centers, governmental agencies and other interested parties concerning the RA program in accordance with the provisions of s.443.171(7) and 443.1715, F.S. Inquiries may be in the form or telephone calls and electronic and paper written correspondence.
Analyzes requests for reconsideration from initial determinations received from claimants and employers or the Office of RA Appeals and the Reemployment Assistance Program Appeals Commission. Issues written redeterminations relative to the information submitted. Ensures that documentation of claim records is maintained and available to the Office of RA Appeals for lower-level appeals hearings.
Perform the following duties as Team Leader (Leadworker). These duties will be performed in addition to regular duties as an Employment Security Representative II. Compile daily schedules. Distribute daily work assignments and place in respective folder. Track assignments for completion/redistribute workload as needed. Answer associate questions as needed. Work special cases and/or Governor’s Office complaints as assigned. Perform special management reports upon request. Provide supervisory coverage during overtime periods in absence of supervisors/managers.
Performs other related duties as required.
**Required Knowledge, Skills, and Abilities**:
- Knowledge of the methods of data collection and analysis.
- Ability to collect, evaluate and analyze data to develop alternative recommendations, solve problems, document workflow and other activities relating to the improvement of operational and management practices.
- Ability to organize data into logical format for presentation in reports, documents and other written materials.
- Ability to conduct fact-finding research.
- Ability to utilize problem-solving techniques.
- Ability to plan, organize and coordinate work assignments.
- Ability to**_ _**effectively communicate verbally and in writing.
- Ability to establish and maintain effective working relationships with others.
**Qualifications**:
**As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records.**
- Duties and responsibilities of this position must be performed at the official work site of the Department.
- Travel may be required to travel.
**Preferred**:
- A high school diploma or its equivalent is preferred.
- Have at least 6 months experience in Reemployment Assistance and/or Workforce Services.
- Have working knowledge in Microsoft Word, Outlook, Excel, and PowerPoint
- Have experience in investigating or conducting fact finding.
**Pay**:$36,003.00 Annually - Firm
**Our Organization and Mission**:
FloridaCommerce works across the state to support Florida’s economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more