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Arc Service Specialist
4 months ago
About The ARC
The Accounting Resource Center (ARC) is the Accounting Help Desk for the HFC. The ARC’s customers include the regional servicing teams, regional leaders, and the regional finance teams. Although we are part of Accounting, the ARC team does not perform any Accounting functions.
About You
Do you love to help, train, and support your teammates?
Are you the go-to in the office for the "How do I?" questions? And do you always have the answers?
Are you good at problem solving and enjoy researching issues to find the answer?
**About the Position**:
This role is not about doing "accounting", it is about helping, teaching, and supporting our clients, as well as providing a clear escalation path where needed. Customers open a case with the ARC when they need assistance. To resolve the issue, the path the ARC takes is much like a “sandwich”.
The top - what is the issue needing resolution?
The middle - What is the cause?
The bottom - Identify a solution to resolve the problem
**Role Description & Responsibilities**:
Answer incoming calls and assist clients with Tier 1 types of requests and escalate all other calls to the appropriate Tier level
Research “what went wrong”
Determine assistance needed and follow the path to resolution
Follow up to make sure end-result is obtained
Work with the Accounting units to ensure that requests are completed
Assure that fields are completed correctly and timely in the ARC ticketing system
Duties as otherwise assigned
**Essential Traits and Experience**:
High School Diploma Required
2 + years Property/Casualty Insurance Agency experience as follows:
- Insurance accounting - Agency Bill Carrier Payables and/or Cash Application OR,
- Commercial Lines Account Manager with heavy agency billing experience OR
- Insurance Accounting for a Carrier or Wholesale Broker directly related to working with agency bill payments and credits with retail agents
Strong understanding of Epic and it’s workflows
Excellent verbal and written communication skills
Strong Customer Service Skills and enjoy working with people
Understand that teaching someone how to find the answers is more important than just providing the answer
Strong critical thinking and problem-solving skills
Good eye for detail.
Be able to work independently and provide results.
Work well with a remote team
**Other**:
Position is remote
Must have an efficient and quiet workspace in your home
Must live within driving distance of a Hub office
Department Accounting & Finance
**Required Experience**: 2-5 years of relevant experience
**Required Travel**: No Travel Required
**Required Education**: High school or equivalent
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