![LMD Integrated Logistic Services, Inc.](https://media.trabajo.org/img/noimg.jpg)
Customer Care Administrator
4 weeks ago
**Company Profile**:
LMD Integrated Logistic Services is a well-established premier warehouse and logistics company with over 40 years in business. We continue our vision to be the leading provider of asset-based logistics services for warehousing, distribution, and transportation for both domestic and international companies.
LMD Integrated Logistic Services is seeking an experienced, motivated and professional Customer Care Administrator, with a strong commitment to providing outstanding customer service to join our fast-growing, family-owned organization. We offer a highly competitive salary, a generous benefits package and a culture that provides support and career growth. All work will be performed on-site at our Edison NJ location.
**Responsibilities**:
- Assist customers with inquiries, including tracing shipments, inventory questions/discrepancies and billing/invoicing questions.
- Confirm shipments and process billing of accessorial services for all warehouse shipments in a timely manner to ensure accurate reporting to customers.
- Ensure customer satisfaction and provide exceptional support.
- Prioritize workload based on shipping dates and services required.
- Ability to multi-task and maintain poise in a fast-paced environment.
- Ensure all shipments are scheduled properly and orders ship as scheduled/required.
- Provide support in processing over, short and damaged freight claims.
- Effectively communicate with customers, staff and upper management.
- Have a firm understanding of all billing requirements for customer base.
- Maintain a file on each customer with specific requirements/needs and update as changes occur.
**Requirements**:
- Minimum 3-years Logistics/Transportation Customer Service experience required
- Minimum 3-years Warehouse Distribution experience required
- Experience using a Warehouse Management System (WMS)
- Strong work ethic including punctuality and attendance
- Excellent verbal and written communication skills
- Superior organizational skills
- Strong attention to detail
- Solid problem-solving skills
- Proficient computer skills (Microsoft Office/WMS/TMS)
- Ability to work independently as well as in a team environment
- Experience in a Foreign Trade Zone (FTZ) environment or working with Bonded Freight is a Plus
**Benefits**:
- Highly competitive salary
- Full benefits package (Medical, Dental & Vision)
- 401(k), Life Insurance
- Vacation, Holiday & Sick Pay
- Family-oriented establishment
Pay: $22.00 - $30.00 per hour
Expected hours: 40 per week
**Benefits**:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
**Experience**:
- Logistics and/or Transportation: 3 years (required)
- Warehouse distribution: 3 years (required)
Ability to Relocate:
- Edison, NJ 08837: Relocate before starting work (required)
Work Location: In person
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