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Customer Success Representative

4 months ago

Edison, United States Mobility Ideal Health Full time

**Primary Responsibilities**:
**Make Calls to Patients (PTs)**: Engage with patients or doctors to discuss and educate them about our Continuous Glucose Monitoring (CGM) program.
**Customer Success Representative Goals**: Ensure customer understands the benefits and use of CGM, aiming to enhance their experience and satisfaction.
**Care Coordination**: Serve as a liaison between patients and healthcare providers to ensure seamless communication and service delivery.
**Education**: Educate customer about the program and address any questions or concerns they might have.
**Script Management**: Send messages via Electronic Medical Records (EMR) to obtain prescriptions from healthcare providers.
**Team Coordination**: Work closely with existing staff to ensure the completion of all necessary processes and provide comprehensive patient care.
Must be proficient in Microsoft tools like excel, work and ppt.

**Requirements**:
**Experience**: No prior experience necessary; training will be provided.
**Work Environment**: Must be able to work on-site at our office; this is not a remote position.

We are looking for motivated individuals who are passionate about patient care and are eager to learn. If you are interested in making a positive impact in patients' lives and being part of a dynamic team, we encourage you to apply.