Communications and Administrative Coordinator

1 week ago

Cambridge, United States Harvard University Full time

**Job Summary**

The Communications and Administrative Coordinator reports to the Associate Director of Enrollment Marketing and works closely with the Assistant Dean for Enrollment Services in Degree Programs and Student Affairs (DPSA) to implement communications strategies to support and advance Enrollment Service’s priorities and programmatic activities. The Coordinator will contributes to a range of projects related to branding, storytelling, website content and design, publicity and marketing, and other collateral. Additionally, the Coordinator will serve as the office coordinator for the Enrollment Services team as well as backup to front desk student workers of Enrollment Services suite. The Coordinator should be service-oriented and is expected to incorporate the principles of Inclusive Excellence and Diversity, Inclusion, and Belonging best practices to ensure a service approach that reflects cultural competency for the front office.

**Position Description**

**Provide communications and marketing assistance in support of the School’s objective to be a leader in recruiting and enrolling a diverse and talented graduate student body committed to public service (80%)**
- Produce student-focused editorial content, working in close collaboration with other DPSA communicators, for the HKS website, digital and social media channels, and print collateral
- Assist with the maintenance of website content, including but not limited to webpages related to master’s degree programs, admissions criteria, recruitment activities, financial aid, and student life
- Draft, edit, and format templates geared toward prospective students, applicants, and admitted master’s degree students, including the creation of templated responses used to address frequently asked questions
- Assist in the creation of content for the HKS Admissions & Financial Aid blog. Identify timely topics, recruit student bloggers, write and edit content, and format posts
- Support Admissions & Financial Aid events and recruitment efforts through marketing and promotion
- Provide writing and editing support for Enrollment Services intranet pages as needed
- Adhere to HKS brand and editorial style guidelines, as well as best practices for digital accessibility

**Provide administrative support to Enrollment Services (Admissions and Financial Aid, Registrar, Enrollment Systems and Data, Enrollment Marketing) (20%)**
- Provides front line coverage of the Enrollment Services front desk, greeting visitors and properly directing inquiries to staff within the suite when student workers are unavailable
- Provides general administrative support, including creating and maintaining effective and efficient
- filing systems, purchasing and maintaining inventory of office supplies for Enrollment Services
- Provides general financial support, including ensuring contracts are maintained up-to-date, submitting vendor payments, and reconciling financial transactions
- Evaluates the administrative operational procedures within the office to ensure greater efficiency and provides recommendations to office leadership for efficiency enhancements
- Provides back-up customer service support as needed across Enrollment Services functions
- Performs other related duties as assigned

**Basic Qualifications**

At least 1 year of professional work experience in communications/marketing required.

**Additional Qualifications and Skills**
- Excellent writing and editing skills.
- Strong organizational skills and attention to detail.
- Experience making web updates.
- Experience using Slate (or another CRM) preferred.
- Graphic design experience a plus
- Ability to function effectively in a diverse team and service-oriented environment
- Demonstrated proficiency with Microsoft Office programs is essential
- Ability to work under pressure, understand and explain complex policies and procedures, and accommodate change
- High degree of flexibility and adaptability
- Ability to uphold FERPA and other data privacy regulations and standards
- Ability to multi-task with precision
- Ability to adjust to new evolving technology
- Able to accept direction from multiple sources and prioritize effectively
- Capable of working independently and as part of a team
- Bachelor's degree in a related field is a plus, but not required

**Additional Information**

**Learn more about our work culture** and see yourself at Harvard Kennedy School.**

We regret that the Harvard Kennedy School does not provide visa sponsorship.
- Harvard University requires pre-employment reference and background checks.
- Harvard University is committed to supporting a healthy, sustainable learning and working environment.
- This is a hybrid position based on our campus in Cambridge, MA. As a campus-based institution, we place a high value on the in-person experience, cross-team collaboration, and strong community building in order to create a vibrant campus for our students, faculty, staff, and research fellows.

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