Shelter Programs Manager

4 weeks ago

Marysville, United States The Salvation Army Del Oro Division Full time

**BASIC PURPOSE**

The Shelter Program Manager is responsible for the management and oversight all programs and personnel at the Depot Family Crisis Center, Hope Vista and 14 Forward.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**
- Provide direct supervision of shelter program staff including by not limited to recruiting, interviewing, hiring scheduling, evaluating employees
- Manage internship recruitment, registration, onboarding, placement and supervision
- Manage employee and internship program trainings and maintain records
- Manage the weekly staffing and internship schedules
- Monitor and ensure programs fully comply internal policies and contractual terms
- Ensure program utilizes harm reduction and housing first principles
- Coordinate with other departments to ensure best case plans for shelter participants
- Plan and facilitate weekly Program Participant meetings
- Plan and facilitate weekly Case Conference meetings
- Maintain accurate participant records in various information management systems; and generate reports as requested
- Manage all program reports and statistics; and submit to appropriate internal department and/or external organizations
- Assist in the development of the annual operating budget for the shelters
- Assist in identifying and researching funding opportunities for program needs
- Submit accounts payable and account receivable Finance & Contracts Manager
- Conduct routine facility inspections for cleanliness, safety and security
- Participate in program and agency trainings as assigned
- Schedule and coordinate routine maintenance and repairs
- Monitor and observe participants for safety, housing and program policy compliance
- Manage program logs (shift logs, write-ups, overnights, etc.)
- Transport shelter participants, if needed
- Maintain and execute confidential information according to HIPPA standards
- Coordinate on-site recreational activities and maintain good relationships with participants
- Establish and maintain collaborative relationships with community agencies, government agencies and professionals
- Adhere to confidentiality standards
- Other duties as assigned

**KNOWLEDGE, SKILLS, ABILITIES AND OTHER QUALIFICATIONS REQUIREMENTS**
- Ability to speak and write the English language at a high and professional level
- High degree of confidentiality
- Excellent communication skills, both written and verbal.
- Excellent and professional telephone etiquette and presence
- High degree of organizational skills
- Approach problem solving creatively
- Strong ability to utilize a high level of time management and handling multiple tasks

**CERTIFICATES, LICENSES, REGISTRATIONS**
- Bachelor’s degree in Social Work, Business Administration, Human Services, Management **_or_** minimum of 4 year’s experience in social work, homeless service management, human resource management, healthcare management/administration or related field
- Must possess a valid California Class C Driver License, and ability to drive a Salvation Army vehicle
- Must be 21 years or older
- Complete The Salvation Army vehicle course training

**PHYSICAL REQUIREMENTS**:

- Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis
- Ability to grasp, push, and/or pull objects
- Ability to reach overhead
- Ability to operate telephone
- Ability to lift up to 25-40 lbs.
- Ability to operate a computer
- Ability to process written, visual, and/or verbal information
- Ability to operate basic office equipment and tools PC, Fax Machine, Telephone, Calculator, Copier, Printer.

**Education**: Preferred
- Bachelors or better in Human Services or related field

**Licenses & Certifications**: Required
- Driver's License

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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