IT Support Specialist

4 weeks ago

New York, United States Tech Experts Full time

IT Support Specialist

Location: Midtown, NYC
- Are you a Tech Expert? - No Code Required Hand-on Technical, Dive Deep with rich MSP Insight_

**About Us:Tech Experts** is a leading Managed Service Provider (MSP) based in New York City. We specialize in offering tailored IT solutions and support to small and medium-sized businesses. We are committed to delivering exceptional service and innovative solutions that empower our clients to succeed.

**Job Summary**:
**Key Responsibilities**:

- Provide exceptional technical support for Windows desktop environments, including installation, troubleshooting, and maintenance of software and hardware.
- Communicate effectively with clients to diagnose issues and deliver solutions, enhancing client satisfaction and retention.
- Maintain and update documentation of client systems and IT processes.
- Collaborate with team members to improve and streamline support processes.

Qualifications:

- At least one year of experience working with multiple clients within an MSP environment. Experience from contracting for a staffing agency does not meet this requirement.
- Strong expertise in desktop support and troubleshooting for Windows 10/11 and Mac OS.
- _**Windows: Describe your approach to troubleshooting a blue screen of death.**_
- _**Mac: How would you address a persistent "beach ball" delay?**_
- _**Excel: Describe the steps involved in troubleshooting a slow-running Excel plugin.**_
- _**Word: Detail the process of retrieving a document using the autosave feature.**_
- _**iPhone: Describe the steps you would take to seamlessly replace an old iPhone with a new one, ensuring the user only notices the hardware upgrade.**_
- Ability to demystify tech jargon for diverse audiences.
- Solid understanding of cloud, virtualization, and cybersecurity.
- Exceptional problem-solving and multitasking capabilities.
- Excellent communication and interpersonal skills, with a focus on client-oriented service.
- Ability to work effectively in both independent and team settings.

**What We Offer**:

- A dynamic, collaborative environment that fosters innovation and encourages initiative.
- Significant opportunities for professional growth and career advancement.
- Competitive compensation package, including:

- _Attractive salary_
- _Comprehensive benefits: health, dental, and vision insurance_
- _401(k) with company matching_
- _Bonus opportunities_
- Somewhat flexible scheduling to balance work and personal life
- **Work Hours**:Monday through Friday during regular business hours, with occasional after-hours, weekends, and holidays as required.

Pay: $100,000.00 - $120,000.00 per year

**Benefits**:

- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Compensation package:

- Bonus opportunities
- Employee stock purchase plan
- Performance bonus

Experience level:

- 5 years

Schedule:

- 8 hour shift
- Monday to Friday
- On call
- Rotating weekends

**Experience**:

- Managed Services Provider: 1 year (required)

Ability to Commute:

- New York, NY (required)

Work Location: In person

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