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Toro Toro General Manager

4 months ago


Miami, United States InterContinental Full time

**About us**:
As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

- Be charming by being approachable, having confidence and showing respect.
- Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
- Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

A Shining Star Among Downtown Miami Hotels, the InterContinental Miami features the city's premier accommodations, convention, and meeting facilities. Overlooking sparkling Biscayne Bay, we provide a secure, inviting environment in a well-established area of the city. Priding ourselves on being **ONE GREAT TEAM **and honored as one of the **TOP WORKPLACES** of South Florida by the Sun Sentinel for the seventh year.

**Your day to day**:
As Toro Toro General Manager, you’ll manage food and beverage operations for Toro Toro Restaurant and Bar to ensuring quality service and standards are maintained to deliver a memorable guest experience. Always following government regulations concerning health, safety or other requirements.
- **People**:

- Manage everyday activity, plan and assign work ensuring you always have the right staffing numbers
- Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues
- Train colleagues to make sure they deliver with compliance and to the standards we expect
- Recommend or initiate any HR elated actions where needed
- **Financial**:

- Help prepare the hotel’s annual budget and the setting of departmental goals
- Monitor budget and control expenses with a focus on food, beverage and labor costs
- Working with the catering office, identify additional sales opportunities to enhance revenue
- Drive promotions that deliver great dining experiences for guests at a good value
- Make sure credit and financial transactions are handled in a secure manner
- **Guest Experience**:

- Make sure all food and beverage equipment is in operational condition and regularly cleaned
- Make sure all food and beverage facilities including banquet/convention spaces are clean and properly stocked to anticipated business volume. Notify engineering immediately of any maintenance and repair needs
- Establish and achieve quality and guest satisfaction goals. Help guests with their requests and complaints - making sure you maintain a high level of guest satisfaction
- **Responsible Business**:

- Manage hotel food and beverage marketing programs and participate in and maintain system-wide food and beverage marketing programs and promotions
- Keep an eye on competitor activity / industry innovation. Review and approve menu design and concepts with Executive Chef
- Make sure food and drinks are secure and stored safely - always keep stock replenished to minimize waste
- Handle food and beverage inventory procedures. Determine minimum and maximum stocks for all food, beverage, material, and equipment
- Other ad-hoc duties - unexpected moments when we have to pull together to get a task done

**_DUTIES AND RESPONSIBILITIES:_**

**What we need from you**:

- Some college and/or advanced training in food and beverage management
- 2 years of related experience, including supervisory experience, or an equivalent combination of education and experience
- Bachelor’s degree / higher education qualification in Hotel Management, culinary arts, or related field preferred
- Must speak local language
- Alcohol awareness certification and/or food service permit or valid health/food handler card, as required by local law

**_Qualifications and Requirements:_**

**What we offer**:
In return we will give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

IHG is an equal opportunity employer: Minorities/ Females/ Veterans/ Disabled

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

As the world’s first and most global luxury hotel brand, InterContinental Hot