Insurance Operations Manager
13 hours ago
We are seeking a highly organized and experienced Corporate Operations Manager to oversee and manage the day-to-day operations of our corporate office's locations. This role is responsible for ensuring smooth and efficient business functions, supporting corporate-owned locations, and driving operational excellence.
Key Responsibilities:- Oversee daily operations of the corporate offices, ensuring smooth and efficient business functions.
- Provide dedicated operational support to corporate-owned locations, including coordination of training, audits, and operational guidance.
- Develop and implement operational processes and procedures to improve efficiency, reduce costs, and enhance productivity.
- Manage recruitment for office staff, including sourcing, interviewing, and selecting candidates.
- Analyze key performance indicators (KPIs) such as cost per office, profitability per employee/location, sources of new business, retention and more.
- Create and execute strategies to generate new business based on market opportunities and location potential.
- Maintain communication with retail office agents regarding KPIs, goals, and company updates, and manage personnel movements across locations based on operational needs.
- Conduct regular performance reviews, provide ongoing feedback, and set performance goals for team members.
- Schedule and conduct regular operational visits to corporate locations
- Ensure all corporate operations comply with relevant laws, regulations, and company policies.
- Stay updated on industry best practices and emerging trends to improve corporate office operations.
- At least 3 years of experience managing operations within the insurance industry, preferably in Property and Casualty (Required).
- Strong leadership and organizational skills, with experience in corporate office management.
- Property and Casualty 220 insurance license (Required).
- Strong knowledge of insurance products and regulations, particularly in Property and Casualty lines.
- Proven ability to analyze KPIs and implement data-driven improvements.
- Excellent communication, organizational, and problem-solving skills.
- Ability to travel regularly for operational visits to corporate locations (in the Miami area)
- Bilingual (English and Spanish) preferred.
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