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Field Application Specialist

2 months ago

Miami, Florida, United States The Toro Company Full time
Job Summary

We are seeking a highly skilled Field Application Specialist to join our team at The Toro Company. As a key member of our organization, you will be responsible for providing advanced technical support for HammerHead equipment applications, facilitating training and practicums, and acting as a trusted advisor to our customers.

Key Responsibilities
  • Travel to multiple job/construction sites throughout the year to provide technical support and training
  • Facilitate customer training using industry expertise and principles of adult learning theory
  • Support sales by conducting pilot programs, providing technical support for rental equipment, and performing live demonstrations
  • Assess trainees using a standardized rubric for certification purposes
  • Maintain a high level of product knowledge of the HammerHead Trenchless product lines
  • Act as subject matter expert for the development of training curriculum, testing, and products
  • Provide regular feedback to product management from customers regarding current issues and future needs
  • Participate in regional and national trade shows
  • Maintain budgeted expense levels
Work Environment

This role requires working in a construction job site environment, which includes physical hazards such as utilities, powered vehicle and pedestrian traffic, sharp objects, and moving machinery. You will also be required to work in outdoor weather and construction site conditions, including open excavations, unimproved land, and incomplete structures.

Requirements
  • High School diploma required
  • Valid US driver's license required
  • Minimum of two (2) years' experience in the trenchless industry preferred
  • Demonstrated record of working in close collaborative team environment
  • Basic knowledge of Microsoft Word and PowerPoint or equivalent
  • Results-oriented, hands-on approach to customer support and training
  • Ability to mentor and coach customers on best practices
  • Critical reasoning skills and ability to listen and acquire critical information
Preferred Qualifications
  • Tier 2: Minimum five years of experience in the industry
  • Tier 3: Minimum ten years of experience in the industry

We are an Equal Opportunity Employer and consider qualified applicants without regard to race, color, religion, sex (including pregnancy and related needs and conditions, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit based factors. We celebrate diversity and are committed to creating an inclusive environment for all employees.