Service Coordinator

2 weeks ago

Harrisburg, United States Service Coordination Unlimited Inc Full time

**Requires travel to program participant homes**

**Sign On Bonus Available**

**Voted Pittsburgh Business Times Best Places to Work in 2021 and 2022**

:
The Service Coordinator (Supports Coordinator) collaborates with program participants in order to arrange services that meet the person-centered goals, including the health and safety needs, of the individuals we serve. The Service Coordinator (Supports Coordinator) will conduct assessments, develop service plans, and monitor the services in place to ensure positive outcomes and supports each individual’s goals to live in the most integrated community setting as independently as possible and to establish natural community connections. The Service Coordinator understands, adheres to and carries out program requirements established by various regulatory agencies, which may include the State of Pennsylvania Office of Long-Term Living (OLTL), the Office of Developmental Programs (ODP), the Bureau of Autism Services (BAS), Managed Care Organizations (MCOs), and/or other accrediting agencies.

POSITION RESPONSIBILITIES:
Delivers service coordination services to program participants by assessing service needs, and by identifying, securing and monitoring the services provided to each participant based on their unique situations.

Responds to participant needs through numerous forms of communication and remains attentive to participant needs.

Completes all necessary documentation and forms accurately and within the timeframe established by program guidelines to ensure participants continue to receive services; includes but is not limited to building person-centered service plans, conducting monitoring calls/visits, and completing annual recertification to meet program requirements. Adheres to Transitions of Care and High Risk policies, which may require additional reassessment of care needs

Complete incident management reporting as required by program regulations.

Provides necessary training and support to participants and consumer employees (CE) in the areas of managing direct care services, if applicable.

Accurately documents service notes for each encounter in both the funding source database and internal database within required timeframes and in accordance with program guidelines.

Maintains and effectively manages a caseload of participants determined by Program Manager.

Utilizes internal database to track required participant information and encounters, such as demographics, goals, transitions of care, high-risk assessment, participant file documents, and billing as specified by the respective program.

Submits necessary documents to funders within required timeframes and ensures delivery of authorizations to providers/vendors to maintain services. Assists in rectifying billing concerns internally and with vendors when necessary.

Assists participants with processes to obtain Accessibility Adaptations, Specialized Medical Equipment (SME), and Non-Medical Transportation (NMT) and other similar services, where applicable.

Performs other duties as needed or assigned.

KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCY

Communication

Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, conducts training and public speaking, shares information and ideas with others, has good listening skills.

Inside the organization, service coordinators communicate with their leadership team and other colleagues. While outside the organization the service coordinator is accountable to successfully interact with participants and their families/representatives, funding source contacts, physicians, vendors, contractors, FMS providers, resources, County Assistance Office (CAO), contractors, other agencies, etc.

Customer Focus

Coordinates services to ensure the health and safety of participants and enable them to live the best life possible. Builds participant confidence, is committed to increasing participant satisfaction, sets achievable participant expectations, assists in resolving participant problems, ensures commitments to participants and families, if applicable, are met, and solicits opinions and ideas from participants. Resolves participant grievances by addressing issues that arise.

Integrity/Ethics

Deals with others in a straightforward and honest manner, is accountable for actions, maintains confidentiality, supports Service Coordination Unlimited, Inc. values, and conveys good news and bad.

Job Knowledge

Understands duties and responsibilities associated with case management, has necessary job knowledge and qualifications for the role, has necessary technical skills, understands all agency regulations, as well as company mission/values, keeps job knowledge current, and is in command of critical issues associated with the role. Possesses the computer and technology skills needed to be successful in the role. Adheres to company policies, timeframes, and procedures.

Dependability

Meets commitments, works

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