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Customer Service

3 months ago

Rocky Hill, United States TekwissenGroup Full time

We are looking for a highly motivated Lab Computing Analyst to provide critical support as part of a dynamic Client lab IT service team.

**Responsibilities**:

- Implement, monitor, and provide technical support of customer laboratory IT environments, typically integrated with instrumentation
- Implement customer specified benchtop computing design and processes
- Administer and assures connectivity of customer’s Windows based platform
- Manage On-boarding, retirement, and relocation of equipment
- Implement Windows based security, including but not limited to: user / group permissions, file / folder permissions, group policies, local security policies, etc.
- Analyze, identify, and implement enhancements, upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner
- Ensure adherence to client’s corporate policies through periodic reporting and compliance programs
- Act as the technical support contact for instrument vendor
- Repair and troubleshoot instrument related computers and escalating issues to the client infrastructure teams
- Provide technical support for new system validations and change management efforts
- Create and maintain a physical inventory of lab equipment, PC’s, software, and any other information specified by the client
- Submit weekly Engineer reports to the team lead by COB on the last business day of the week
- Act as client Liaison for software/hardware related inquiries
- Participate in client team meetings
- Provide support across all Client Enterprise practices as required
- Demonstrate appropriate use of office equipment/software after training
- Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment

**Critical Skills**:

- Excellent customer service skills complimented by an ability to listen to and interpret client requests.
- Ability to troubleshoot complex technology issues.
- Strong verbal and written communication skills.
- Ability to identify, track and complete tasks for multiple projects under prescribed timeframes.

**Basic Qualifications**:

- Bachelor’s Degree with two plus years of technical experience OR
- Associates Degree with three plus years of technical experience OR
- High School Diploma or equivalent with five plus years of technical experience

**Preferred Qualifications**:

- Experience with technologies including Microsoft Office, networking, remote
- computing and backup systems.
- Experience with scientific instrumentation
- Experience in Life Science environment
- Experience in a validated environment
- Experience working in GxP, ISO, and FDA compliant facilities

**Working Environment**:

- Must be able to work in a laboratory, controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses, etc.) in laboratory.
- Job pace may be fast and job completion demands may be high.
- Must be able to remain in a stationary position more than 25% of the time
- The person needs to occasionally move between labs, corridors, adjoining rooms, and buildings onsite. Frequently operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function.
- Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds).
- Specific vision abilities required by this position include without limitation, the ability to observe details at close range distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position.
- Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer.
- Employee may be required to handle hazardous waste according to local, state, and federal regulations. Duties may include identifying, handling, generating, accumulating, storing and labeling hazardous waste.
- Potential risk to lab-based hazards including but not limited to extreme temperature, biological materials, hazardous chemicals.
- May be required to complete Medical Clearance, Respiratory Protection Training, and Fit Testing to wear a respirator as protection against animal allergens where animals are present in the laboratory environment.

**Job Types**: Full-time, Contract

Pay: $27.00 - $29.00 per hour

Work setting:

- In-person

Ability to Relocate:

- Rocky Hill, CT 06067: Relocate before starting work (required)

Work Location: In person