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Customer Service Representative
2 months ago
At Numotion, we are seeking a highly skilled and customer-focused Customer Care Coordinator to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service, ensuring efficient order processing, and promoting a positive customer experience.
Key Responsibilities:- Provide timely and professional responses to customer inquiries via phone, email, and other communication channels.
- Process new orders accurately and efficiently, ensuring all necessary documentation is complete and up-to-date.
- Schedule evaluations and equipment adjustments with referrals and clients, ensuring seamless coordination and communication.
- Upload order files for ATPs, confirm evaluations, and check in uploads after the evaluation.
- Request, collect, and review order documents, including Functional Mobility Evaluation (FME), Letter of Medical Necessity (LMN), and chart notes.
- Keep the team informed of order processing status, ensuring timely updates and communication.
- Track equipment to ensure receipt before scheduled delivery, coordinating with clients as needed.
- Communicate with clients regarding coverage, deductibles, and financial responsibility.
- Conduct research on related equipment on vendor websites, staying up-to-date on product information.
- Collect and process payments for out-of-pocket amounts, reconciling deliveries and moving orders to billing.
- Provide monthly delivery forecasts, ensuring accurate and timely communication.
- Handle all physical mailouts, including no-contact letters and copies of delivery paperwork to clients.
- Maintain doctors and therapists' contact information and related data.
- High School diploma/GED required; Associates degree preferred.
- Minimum three years of relevant experience in a fast-paced office environment highly preferred.
- Positive, customer-focused approach, with excellent communication and interpersonal skills.
- Proficiency in Microsoft Office Suite, with experience in optimizing efficiency using technology.
- Ability to work in a fast-paced environment, juggling multiple priorities and deadlines.
- Ability to think quickly, assess situations, and make sound decisions.
- Ability to meet essential functions of the position with reasonable accommodations as necessary.
- Prolonged periods of working at a desk and/or on a computer.
- Ability to work overtime as needed.
This hybrid position requires working on-site 3 days per week. At Numotion, we offer competitive compensation packages, including medical, dental, and vision insurance, short and long-term disability, a 401(k), and life insurance. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers, and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Numotion is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
