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Technical Support
2 weeks ago
This role will be hybrid
- 3x a week onsite/ Rest remote
**Required Skills**:
- U.S. Citizenship
- Must have an active/current Top Secret clearance with SCI eligibility.
- Must be able to obtain DHS Suitability
- **3+ years of directly relevant experience**
**- Experience and/or familiarity with one or more of the following: Solaris, AIX, Red Hat, IRIS, Microsoft Windows (2000, XP, 2003), VMware, SharePoint, Citrix.**
- **Experience with monitoring system health and status.**
**- Experience documenting problems and resolutions through a tracking program.**
- Experience performing various administrative duties and provide technical assistance, with the supervision of a team leader to remotely located users.
- **Tier I experience: General troubleshooting, triage, or performance of specific tasks (i.e. user account creation, password resets/unlocks, share drive access, remote software installations).**
Desired Skills:
- Experience interfacing with the following groups: software development, testing, integration, deployment, sustainment, maintenance, etc.
- Experience working in an Agile environment desired
- Experience with ITIL methodology desired.
- Experience and/or familiarity with one or more of the following shell scripts: Bourne, C, Krone, Bash, Perl, etc.
- Experience and/or familiarity with one or more of the following: TCP/IP, Cisco switches and routers, VLAN, firewall, VPN, storage arrays (RAID, Blades), etc.
- Experience performing incident response (tiered support model), using an Incident Management System.
- Tier II experience: Prioritize incidents. Perform detailed troubleshooting, root cause analysis. Determine multi-user, multi-system correlations.
- Tier III: Provide system administrative support to correct deficiencies noted in the trouble ticketing system for COTS and GOTS software packages.
- Experience interfacing directly with customer and program management team.
- Experience providing status to program management and input to customer status reports.
Required Education:
- HS diploma
Pay: $58,100.00 - $63,000.00 per year
**Benefits**:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 2 years
- 3 years
Schedule:
- Monday to Friday
**Experience**:
- Technical support: 2 years (required)
- Windows (2000, XP, 2003) or VMware or SharePoint or Citrix: 2 years (required)
- document problems/resolutions through a tracking program: 2 years (required)
- perform various admin duties/provide technical assistance: 3 years (required)
- Troubleshoot (user account creation, password resets): 2 years (required)
Security clearance:
- Top Secret (required)
Ability to Commute:
- Arlington, VA 22209 (required)
Ability to Relocate:
- Arlington, VA 22209: Relocate before starting work (required)
Work Location: Hybrid remote in Arlington, VA 22209
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