Technical Support Specialist

6 days ago

Arlington, United States Super Systems Inc Full time

Seeking a Tier 1 Te

nician/Specialist to perform a wide v

iety of t
- nical
- ks in support of
- erations, produc
- n and test en
- onments. Hybrid

role
- rotating day sh
- Responsi
- ities: - Sup

orts and provides
- er I (H

lp Desk)
- Tier II
- calation) proble

entificati
- diagnosis and resolution of problem
- Provides
- port for the escalation and communica
- n of status to agency management and internal customers - Observe
- analyzes and reports data; and when appropriate makes n
- ssary repairs to equipment - Utilizes various engineering and scientific dra
- gs, manuals and other related documentation in the performance of assigne
- asks. This position requires shift work

**Required Skills**:

- U.S. Citizenship* *- Must have an active/current Top Secret* - 6+ yea

of directly releva
- experience - *Experie

e and/or familiarit
- ith one or more of the followi

: M365, Call Distrib
- on Systems, Red Hat, Microsoft Windows (10, 11), VMware, Shar

int* - Experience with monitoring system health and

tatus - Experience documenting problems and resolutions through a tracking program - Experience performing various administrative duties and provide technical assistance, with the supervision of a team leader to remotely located users - Tier I experience: General troubleshooting, triage, or performance of specific tasks (i.e. user account creation, password resets/unlocks, share drive access, remote software installations) Pay: $58,000.00 - $62,000.00 per year Benefits:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance Compensation package:

- Weekly pay
- Yearly bonus Experience level:

- 4 years Schedule:

- Day shift
- Monday to Friday Education:

- High school or equivalent (required) Experience:

- Technical support: 4 years (required)
- Windows (10, 11) or M365 or Red Hat or VmWare: 4 years (required)
- monitoring system health and status: 4 years (required)
- document problems/resolutions through a tracking program: 4 years (required)
- Perform various administrative duties to remote users: 3 years (required)
- Tier 1 duties: General troubleshooting: 3 years (required)
- user account creation and password resets/unlocks: 3 years (required) Security clearance:

- Top Secret (required) Ability to Commute:

- Arlington, VA 22209 (required) Ability to Relocate:

- Arlington, VA 22209: Relocate before starting work (required) Work Location: Hybrid remote in Arlington, VA 22209

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