Technical Support Specialist
2 days ago
1 Year Contract
100% On-Site
Arlington, VA
**No Visa Sponsorship
**No C2C
Our client is a global leader in digital workplace solutions, empowering organizations to transform the way they work and harness the full potential of their information. With a rich history of innovation spanning decades, they are committed to delivering exceptional service and support to their clients worldwide.
Job Description: We are seeking a dedicated Technical Support Specialist to join our client's dynamic team. As a Technical Support Specialist, you will play a crucial role in providing technical assistance to company clients via phone, email, and in-person interactions. You will troubleshoot and resolve hardware and software issues across various platforms, including desktops, laptops, printers, and mobile devices. Additionally, you will be responsible for setting up and configuring in-person and virtual meetings, utilizing the ServiceNow ticketing system, and collaborating with other IT teams to resolve complex issues.
Responsibilities:
- Provide technical support via phone, email, and in-person.
- Troubleshoot and resolve hardware and software issues.
- Set up and configure in-person and virtual meetings.
- Log, track, and prioritize support requests using ServiceNow.
- Install, configure, and maintain various software.
- Assist users with password resets, account setups, and access permissions.
- Collaborate with other IT teams to resolve complex issues.
- Maintain documentation of procedures, configurations, and troubleshooting steps.
- Stay up to date on the latest technological advances.
Requirements:
- Relevant certifications, including Microsoft, Amazon, and CompTIA.
- Proficiency with ServiceNow and similar ticketing systems.
- Strong knowledge of Windows 10, Windows 11, Mac, Linux, and other operating systems.
- Strong knowledge of mobile devices, including Android and Apple.
- Knowledge of AV equipment, including projectors and mixers (nice to have).
- Excellent communication and customer service skills.
- Ability to self-educate on technical scenarios using the internet.
- Strong problem-solving and analytical skills.
If you are a passionate and dedicated individual with a strong technical background and excellent customer service skills, we encourage you to apply for this exciting opportunity. Join us in shaping the future of digital workplaces
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