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Assistant Showroom Manager

4 months ago

Cerritos, United States Purple Innovation LLC Full time

Purple is a digitally-native vertical brand with a mission to help people feel and live better through innovative comfort solutions. To us, comfort means more than great products, it means empowering every employee to feel comfortable being themselves. We believe your career at Purple will be a one-of-a-kind “Career in Comfort” because our workforce is one-of-a-kind. We are committed to a culture of collaboration where every voice is heard and understood. As an innovation company at our core, we believe a diversity workforce brings better insights, solutions and products and serves as the backbone to bettering our company. Join with us as we add to our team of exceptional individuals who will help us take over the world — one mattress at a time.

**Compensation**

The compensation target range for this role is:
$25.50 - $26.60

**Job Summary**

We’re looking for a friendly, communicative, and customer service-oriented Assistant Manager to help oversee daily operations at our store location. In this position, you will play a pivotal role in managing our team of retail associates, interfacing with our customers, and contributing to the overall success and profitability of the store.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**
- Assist in overseeing day-to-day retail operations and staff
- Help Store Manager recruit, train, and supervise retail staff (sales and operations)
- Motivate staff to meet sales targets and maintain excellent personal sales
- Oversee stock levels
- Address customer complaints and issues in a professional manner
- Handle staff conflicts, complaints, and problems
- Prepare various promotional materials and in-store displays
- Ensure compliance with various health and safety regulations
- Greet customers upon entrance
- Check on purchase orders for customers
- Assess customer needs and wants; answer customer questions and concerns
- Provide appropriate product recommendations by understanding the Purple products and history
- Ensure merchandise is in-stock and displayed on shelves in a presentable manner
- Use point of sale (POS) system to conduct purchase transactions
- Process merchandise returns
- Assist in product inventory procedures
- Cross-sell and upsell products
- Memorize in-store promotions and special offers in order to communicate to customers
- Build lasting relationships with customers
- Team up with co-workers to ensure customer satisfaction
- Follow opening and closing procedures
- Find innovative ways to improve sales and boost revenue

**REQUIRED SKILLS, EDUCATION AND EXPERIENCE**
- Excellent interpersonal communication capabilities
- Customer service-oriented attitude
- Ability to stay organized and manage time effectively
- Strengths in leadership, management, team building, and problem solving
- Capability to thrive in a fast-paced and oftentimes high-pressure environment
- Understanding of basic business management functions
- Enthusiasm and a positive attitude
- Minimum of high school diploma. Bachelor’s preferred
- 3+ years of experience working in a retail environment, ideally in a supervisory role
- Proven competencies in effective communication and management
- Willingness to learn and tackle new challenges

**PREFERRED SKILLS, EDUCATION AND EXPERIENCE**
- Expert knowledge of Purple’s 5 Steps
- Exceptional communication and interpersonal abilities
- Excellent problem-solving abilities

**PHYSICAL REQUIREMENTS**

Physical Activities may occasionally include:

- Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like
- Moving self in different positions to accomplish tasks in various environments
- Communicating with others to exchange information

Physical Activities may constantly include:

- Remaining in a stationary position, often standing for prolonged periods
- Moving about to accomplish tasks or moving from one worksite to another
- Adjusting or moving objects up to 50 pounds in all directions; In outlet or Hub locations the requirement is 80+ pounds
- Repeating motions that may include the wrists, hands and/or fingers
- Operating machinery and/or power tools, depending on position
- Depending on position may include operating motor vehicles or heavy equipment
- Assessing the accuracy, neatness and thoroughness of the work assigned

Environmental Conditions may occasionally include:

- Low or high temperatures; or outdoor elements such as precipitation and wind

Environmental Conditions may constantly include:

- Noisy environments
- Or hazardous conditions
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with a disability to perform the essential function._

**BENEFITS AND PERKS**
- Medical, Dental, Vision
- 401(k) Match
- Paid Time Off
- Earn a Mattress
- Purple Swag
- Amazing Purple Products

**WHY WORK AT PURPLE?**
- ** Make your mark**:We value