Director of Call Center Operations
2 weeks ago
**Benefits/Perks**
- Competitive Compensation
- Career Advancement Opportunities
- Great Work Environment
**Job Summary**
We are seeking an experienced IT Manager to join our team
**Responsibilities**
- Manage all aspects of 24x7 call center activities
- Provide direct support and guidance to staff on all call center aspects
- Assist with training for staff on assistance best practices
- Oversee communication between staff and callers, as necessary
- Supervise work performance, provide status reports for ongoing issues
- Maintain quality of service
**Qualifications**
- Be a U.S. citizen and speak fluent English.
- Hold a minimum of a Bachelor’s degree from an accredited college or university in business management, mental health, or a related field.
- Have a minimum of five years of management or supervisory experience overseeing call center operations.
- Must be able to pass security clearance back ground check
- Possess strong customer service skills, knowledge of call center operations, and knowledge and understanding of the military lifestyle.
Flexible work from home options available.
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