Call Center Supervisor
2 weeks ago
**Summary**:
Performs as a VGS Call center supervisor. Lead, manage and coach a team of agents. Monitor and evaluate agent performance, including live call and recorded calls to ensure call center agents meet or exceed client performance requirements. Conducts agent performance management. Handles challenging customers, readily shift priorities, prepare management reports, and lead call center team initiatives while ensuring that service level and quality.
**Key Job Responsibilities**:
Lead, manage and coach a team of agents.
- Monitor and evaluate agent quality and compliance performance.
- Communicate with agents daily.
- Meet monthly key contact center performance metrics and goals for customer satisfaction, quality, and productivity.
- Conducts agent performance management.
- Report, analyze, and resolve operational and customer issues that impact service quality.
- Ensure adherence to all company and client policies and procedures.
- Maintain positive, consistent, and effective communications with staff and the company leadership team.
- Other Duties as Assigned
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Call Center Representative
2 weeks ago
Alexandria, United States Neighborhood Health Full timePRIMARY FUNCTIONS: Under the supervision of the Patient Access Manager in conjunction with the Call Center Lead, receive calls from patients and help them with their appointment needs. Promoting ANHSI services by consulting, gathering information, and evaluating patient needs over the phone.Demonstrates a sincere dedication and loyalty to the philosophy and...
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Cook Supervisor
3 weeks ago
Alexandria, United States Veterans Health Administration Full timeSummary This position is located in the Nutrition and Food Service of the Alexandria VA Medical Center. As Production Supervisor, the incumbent is fully responsible to plan, produce, direct, coordinate and monitor all phases of food production. Duties This position is located at the Department of Veterans Affairs (VA), Veterans Health...
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Alexandria, United States St. Stephen's and St. Agnes School Full timeJob DescriptionJob DescriptionOverview of St. Stephen's and St. Agnes School Located six miles from Washington, D.C., St. Stephen's & St. Agnes School, an Episcopal Church School in the Diocese of Virginia that instructs boys and girls from age 3 through grade 12, educates the whole child by tending to the academic, social, physical, and spiritual...
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Front Office Supervisor
7 days ago
Alexandria, United States Courtyard by Marriott Pentagon Alexandria Full timeJob DescriptionJob DescriptionThe Courtyard by Marriott Alexandria Pentagon South is hiring a Front Desk Supervisor. The Front Office Supervisor assists the Front Office Manager in directing the operations of the Front Desk staff to properly ensure prompt, efficient and courteous service to guests, that all guests' needs are met during their stay and to...
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Media Center Assistant
6 days ago
Alexandria, Virginia, United States Bishop Ireton High School Full timeBishop Ireton High School is seeking a full-time Media Center Assistant for the school year at our campus in Alexandria, Virginia. This position assists the school's Librarian with daily media center operations. Duties and Responsibilities: Monitors student behavior in the library. Answers questions and provides information concerning library resources;...
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Care Management Nurse Director
3 days ago
Alexandria, United States Inova Health System Full timeInova Health System is seeking a Registered Nurse (RN) Clinic Rehabilitation Director for a nursing job in Alexandria, Virginia. Job Description & Requirements Specialty: Rehabilitation Discipline: RN Duration: Ongoing Shift: days Employment Type: Staff Clinical Director Acute Rehabilitation Unit at Inova Mount Vernon Hospital Inova Mount...
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Alexandria, United States Inova Health System Full timeInova Health System is seeking a Registered Nurse (RN) Clinic Rehabilitation Director for a nursing job in Alexandria, Virginia.Job Description & RequirementsSpecialty: RehabilitationDiscipline: RNDuration: OngoingShift: daysEmployment Type: StaffClinical Director Acute Rehabilitation Unit at Inova Mount Vernon HospitalInova Mount Vernon Hospital is hiring a...
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Alexandria, United States Inova Health System Full timeJob DescriptionInova Health System is seeking a Registered Nurse (RN) Clinic Rehabilitation Director for a nursing job in Alexandria, Virginia.Job Description & RequirementsSpecialty: RehabilitationDiscipline: RNDuration: OngoingShift: daysEmployment Type: StaffClinical Director Acute Rehabilitation Unit at Inova Mount Vernon HospitalInova Mount Vernon...
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Patient Care Representative
5 days ago
Alexandria, United States Virginia Hospital Center Full timePatient Care Representative - Primary Care Alexandria **Job Description**: Purpose & Scope: Schedules, meets, greets, and registers patients in a friendly, courteous, and professional manner. Answers and routes telephone calls and messages. Coordinates insurance verifications and preauthorizations. Takes payments and completes daily batching. Maintains...
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RN Director of Nursing, DON
2 weeks ago
Alexandria, United States Mount Vernon Healthcare Center Full timeMount Vernon Healthcare Center - Mt Vernon Healthcare Center, a member of the CommuniCare Family of Companies, is currently recruiting an experienced and compassionate RN to lead our nursing team as Director of Nursing!CommuniCare is dedicated to creating Caring Communities where staff, residents, and families join hands to overcome their daily challenges....
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Patient Care Representative
7 hours ago
Alexandria, United States Virginia Hospital Center Full timePatient Care Representative - Primary Care Alexandria Job Description Purpose & Scope: Schedules, meets, greets, and registers patients in a friendly, courteous, and professional manner. Answers and routes telephone calls and messages. Coordinates insurance verifications and preauthorizations. Takes payments and completes daily batching. Maintains medical...
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PRN Operating Room Nurse
2 weeks ago
Alexandria, United States Inova Surgery Center Full timeWork a schedule that fits your life: No Nights, No Weekends, No Holidays, No Call Inova Franconia Springfield Surgery Center is a full service ambulatory outpatient facility. We are licensed, Medicare certified, and AAAHC accredited. We are seeking an experienced OR RN to provide quality patient care using the nursing process, the medical plan of care, and...
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PRN Operating Room Nurse
3 days ago
Alexandria, United States Inova Surgery Center Full timeWork a schedule that fits your life: No Nights, No Weekends, No Holidays, No Call Inova Franconia Springfield Surgery Center is a full service ambulatory outpatient facility. We are licensed, Medicare certified, and AAAHC accredited. We are seeking an experienced OR RN to provide quality patient care using the nursing process, the medical plan of care, and...
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Alexandria, United States Gastro Health Full timeAre you a talented CRNA looking for a great work-life balance in a collaborative environment? Gastro Health is the second-largest multi-state gastroenterology group in the nation. We are over 700 providers strong with over 145 locations in 8 states. Our growing team of board-certified physicians, APPs, nutritionists, and support staff combine clinical...
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Public Safety Communications Officer I
4 weeks ago
Alexandria, Virginia, United States City Of Alexandria Virginia Full timePublic Safety Communications Officer I*$2,500 BonusThe City of Alexandria is in northern Virginia and is bordered by the District of Columbia (Potomac River), Arlington, and Fairfax counties. With a population of approximately 150,000 and a land area of 15.75 square miles, Alexandria is the seventh largest city in the Commonwealth of Virginia. Alexandria has...
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PRN - GI Registered Nurse - Ambulatory
4 weeks ago
Alexandria, United States Inova Franconia-Springfield Surgery Center Full timeJob DescriptionJob DescriptionWork a schedule that fits your life: No Nights, No Weekends, No Holidays, No CallInova Franconia-Springfield Surgery Center is a full service ambulatory outpatient facility. We provide cost-effective outpatient services using modern, state-of-the-art technology in a friendly and caring environment by highly-skilled,...
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PRN Operating Room Nurse
3 weeks ago
Alexandria, United States Inova Franconia-Springfield Surgery Center Full timeJob DescriptionJob DescriptionWork a schedule that fits your life: No Nights, No Weekends, No Holidays, No CallInova Franconia Springfield Surgery Center is a full service ambulatory outpatient facility. We are licensed, Medicare certified, and AAAHC accredited. We are seeking an experienced OR RN to provide quality patient care using the nursing process,...
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Vascular Ultrasound Tech
4 days ago
Alexandria, United States Center for Vein Restoration Full timeJob DetailsJob LocationVA - Alexandria - Alexandria, VAPosition TypeFull TimeSalary Range$35.00 - $38.00 HourlyTravel PercentageWillingness to Travel On AssignmentDescriptionWe're America's Largest Physician-Led Vein Center - having most recently been awarded the Healthcare Industry Top Work Places 2021 award, Top Work Places USA 2021 award, and Glassdoor...
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Alexandria, VA, United States Inova Health System Full timeInova Health System is seeking a Registered Nurse (RN) Clinic Rehabilitation Director for a nursing job in Alexandria, Virginia. Job Description & Requirements Specialty: Rehabilitation Discipline: RN Duration: Ongoing Shift: days Employment Type: Staff Clinical Director Acute Rehabilitation Unit at Inova Mount Vernon Hospital Inova Mount...
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Part Time Marshaller Alexandria
2 days ago
Alexandria, United States Harris Teeter Full timeSummary: Support the Fulfillment Center and Spoke transportation organization in maintaining on-time delivery to customers and stores, promote and coach a culture of safety, and enhance quality within the FC through cross-functional communication. Utilize key performance indicators to improve the customer service experience, delivery efficiency, and driver...