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Project Manager, Customer Access

3 months ago

Irvine, United States Yum! Brands Full time

**Who is Taco Bell?**

Taco Bell was born and raised in California and has been around since 1962. We went from selling everyone’s favorite Crunchy Tacos on the West Coast to a global brand with 8,200+ restaurants, 350 franchise organizations, that serve 42+ million fans each week around the globe. We’re not only the largest Mexican-inspired quick service brand (QSR) in the world, we’re also part of the biggest restaurant group in the world: Yum Brands.

Much of our fan love and authentic connection with our communities are rooted in being rebels _with a_ cause. From ensuring we use high quality, sustainable ingredients to elevating restaurant technology in ways that hasn’t been done beforewe will continue to be inclusive, bold, challenge the status quo and push industry boundaries.

We’re a company that celebrates and advocates for different, has bold self-expression, strives for a better future, and brings the fun while we’re at it. We fuel our culture with real people who bring unique experiences. We inspire and enable our teams and the world to Live Más.

At Taco Bell, we’re Cultural Rebels. Want to join in on the passion-fueled fun? Learn more about the career below.

**About the Job**:
The Customer Access Points Project Manager is responsible for defining the drive-thru of the future for Taco Bell. This role drives impact across the Taco Bell business through maintaining a seamless and satisfying customer journey across various touchpoints, contributing to improved customer satisfaction, loyalty, and brand growth. With this role, the opportunities are endless1 The Manager, Drive-Thru of the Future will report to the Director of Throughput and Kitchen Innovation.

**The Day-to-Day**:

- Partner with the Architecture & Design team to define the drive-thru of the future for Taco Bell, building on our history of innovation and drive-thru excellence (inclusive of the well-publicized Defy restaurant) to serve more customers more quickly with Team Members set up for operational excellence to achieve new levels of transactional throughput and a differentiated and superior customer experience.
- Establish mechanisms to identify and share innovative best practices, especially across dual lane drive-thrus and newer formats, across the system.
- Determine which elements of future designs have a clear ROI and can be scaled in a retrofit solution across existing restaurants.
- Regularly update stakeholders on project progress, milestones, and potential issues.
- Efficiently manage third-party vendors and suppliers by allocating and managing resources effectively, including personnel, technology, and budget, to ensure goals are executed smoothly and efficiently.
- Ensure that customer access points adhere to relevant industry regulations and security protocols, especially in cases involving personal and sensitive customer information.

**Is This You?**
- Bachelor’s degree; Master’s degree preferred or equivalent years of experience.
- 8+ years of experience with restaurants or food service environments preferred.
- Proven ability to drive change and tangible innovation within established brand and operating models.
- Track record of breakthrough innovation in a retail environment leading to new systems and operating models that enable transformational transactional throughput and a faster and more pleasant customer pickup experience relative to prior formats and operating models The ability to keep up with the latest restaurant techniques to stay relevant and create cutting-edge solutions.
- Strong organizational skills, with the ability to work independently, multi-task, and adapt to change in a complex, fast-paced, and deadline-driven environment.
- The ability to prioritize and proactively manage multiple tasks with the desire to have a large impact on our organization.

**Work-Hard, Play-Hard**:

- Hybrid work schedule and year-round flex day Friday
- Onsite childcare through Bright Horizons
- Onsite dining center and game room (yes, there is a Taco Bell inside the building)
- Onsite dry cleaning, laundry services, carwash,
- Onsite gym with fitness classes and personal trainer sessions
- Up to 4 weeks of vacation per year plus holidays and time off for volunteering
- Tuition reimbursement and education benefits
- Generous parental leave for all new parents and adoption assistance program
- 401(k) with a 6% matching contribution from Yum Brands with immediate vesting
- Comprehensive medical & dental including prescription drug benefits and 100% preventive care
- Discounts, free food, swag andhonestly, too many good benefits to name
- Salary Range: $104,600 to $142,065 annually + bonus eligibility + benefits_

**_ The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors._**
- At Taco Bell, we Live M_á_s and invite you to do the same. Take a seat at our table. Bring you