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Customer Service Bilingual

3 months ago

Abbott Park, United States Ramsoftsystems inc Full time

**Job Title: Customer Service II - Bilingual**
**Location (On-site, Remote, or Hybrid?): Abbott Park, IL (Onsite)**
**Contract Duration: Contract until 09/03/2024**
**Work Hours: 10:15 AM - 7 PM**
- In Office position
- Fluent in French and English (verbal and writing)
- This position is Nonexempt. Hours over 40 will be paid at Time and a Half.
- 3 - 5-year experience required.
- Takes inbound or places outbound calls to provide information to customers.
- Utilizes a database to retrieve customer or company information.
- Must be able to learn and follow detailed instructions, use a variety of resources and possess good organizational skills to provide accurate information.
- Must demonstrate patience, tact, empathy and problem-solving skills with consistently good voice quality.
- Can organize and handle calls with speed and accuracy.
- Can use multiple operating environments (Windows, DOS, Mainframe).
- Required to have skills in the following PC software products, Lotus Notes, Excel, MS Word

**Job Type**: Contract

**Benefits**:

- Referral program
- Work from home

Experience level:

- 3 years

Shift:

- Morning shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person

**Experience**:

- Customer service: 2 years (required)
- Call center: 2 years (required)
- Outbound/Inbound: 2 years (required)
- Microsoft office: 1 year (required)

**Language**:

- Bilingual (required)
- French (required)

Ability to Commute:

- Abbott Park, IL 60064 (required)

Ability to Relocate:

- Abbott Park, IL 60064: Relocate before starting work (required)

Work Location: In person