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Bilingual Customer Service Representative

4 months ago

Bedford Park, United States GIA Publications, Inc. Full time $17
Help our team grow GIA Publications, Inc. is seeking a Bilingual (English and Spanish) Customer Service Representative to work in our Bedford Park, Illinois Office. This on-site, in-person position assists customers of our sacred music, music education, and music distribution divisions with inquiries and orders placed by phone, website(s), mail, and email.
Qualifications Include:
  • High School diploma/GED (Associate’s or Bachelor’s degree preferred).
  • 2-3 years of customer service or related experience.
  • Excellent verbal and written communication skills in English and in Spanish.
  • Strong telephone and interpersonal skills.
  • Experience working with data entry and with Microsoft® Office software.
  • The ability to learn new programs and systems quickly.
  • Reliability.
  • Familiarity with musical, Roman Catholic, and/or liturgical terminology is a plus.
 Responsibilities Include:
  • Answer customer inquiries about products, orders, subscriptions, shipping, and billing across GIA’s publishing and distribution divisions.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times. 
  • Process orders, forms, applications, and requests.
  • Provide feedback and assistance for the efficiency of the customer service process.
  • Assist with customer inquiries about hymnals and missals and subscription renewal campaigns.
  • Provide basic support to customers with inquiries about the functionality of GIA website(s). 
  • Updating mailing lists and assisting with data entry related to customers and products. 
  • Filing, copying, mail processing, and other various office duties as needed.
GIA is a great place to work After a 90-day introductory period, benefits for full-time employees include:
  • Employer subsidized health insurance.
  • Dental and vision insurance options.
  • Prescription coverage.
  • A 401K Plan and a Profit-Sharing plan.
  • Earned paid vacation time.
  • Earned Sick Leave.
  • Paid Holidays.
  • Employee Assistance Program (EAP) and more.
GIA Publications, Inc. is an equal-opportunity employer.
To apply, please send your resume to jobs@giamusic.comFounded in 1941, GIA Publications, Inc. is a family-owned company with more than 10,000 choral and instrumental editions in print, as well as hymnals, recordings, books, two licensing divisions, and a wide variety of music education resources. The esteemed choral publisher Walton Music became part of GIA in 2013 and World Library Publications (WLP) and Meredith Music joined the GIA family in 2020. GIA also serves as the distributor of music from Elaine Hagenberg and The Lorenz Corporation. Our website is www.giamusic.com.