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Bilingual Customer Service Representative
2 months ago
The Sherwin-Williams Company is seeking a highly skilled and customer-focused Bilingual Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our wholesale and retail customers, ensuring their needs are met, and exceeding their expectations.
Key Responsibilities- Customer Service: Respond to customer inquiries, resolve issues, and provide solutions to meet their needs.
- Product Knowledge: Stay up-to-date on product features, benefits, and applications to provide accurate information to customers.
- Sales Support: Assist customers in selecting the right products and services to meet their needs.
- Inventory Management: Maintain accurate inventory levels, process sales transactions, and ensure products are available for customers.
- Store Maintenance: Maintain a clean and organized store environment, including equipment and displays.
- Team Collaboration: Work closely with other team members to achieve sales goals and provide exceptional customer service.
- Language Skills: Fluent in English and Spanish.
- Age Requirement: Must be at least 18 years old.
- Work Authorization: Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status.
- Physical Demands: Ability to lift up to 50 pounds frequently and up to 70 pounds occasionally.
- Availability: Willingness to work all scheduled hours, including evenings and weekends.
- Driver's License: Valid, unrestricted driver's license.
- Education: High school diploma or equivalent.
- Experience: At least one year of experience in a delivery, retail, or customer service position.
- Paint Industry Experience: Previous experience selling paint and paint-related products.
