Front Desk

3 weeks ago


Houston, United States Scenthound Houston, TX Full time

**About The Position**
The Customer Service and Sales Representative is a key position at Scenthound, focused on educating dog parents and selling memberships while providing exceptional service to every customer. This position requires:

- A knowledge of and passion for dogs, dog health & wellness
- Sales experience and confidence (membership sales is highly valued)
- Customer service experience (retail or restaurant)
- Computer/ Technology proficiency
- Reliable transportation

**Who We Are Looking For**
We are searching for goal-oriented team members who have a passion for dogs, dog health & wellness and can use this passion to share and sell our services to provide dog parents the best service possible A successful Customer Service Leader is outgoing, self-motivated, an independent problem solver, and a knowledgeable dog lover

**Tasks**
- Provide an exceptional Instore and/or on-the-phone experience.
- The ability to manage the CRMS (Customer Retention Management System)
- Be the primary voice of Scenthound when interacting with Customers and Members
- Be highly engaged with customers during drop offs and pickups.
- Educate dog parents about dog health and wellness resulting in membership sales and add-on services.
- Drive key performance indicators - average ticket price and rebook ratio - through memberships, service add-ons, and retail sales.
- Develop membership leads; Follow up with potential members over the phone.
- Answer phone calls, schedule customer appointments, manage customer profiles and records
- Manage cash drawer - responsible for daily cash handling
- Manage customer expectations; Resolve customer concerns; Retain memberships
- Adhere to Scenthound sanitary and cleaning practices
- Perform other tasks and duties as assigned by the Scenter Manager

**Skills And Abilities**
- Confidence in selling services and products.
- Ability to connect with customers (both canine and human) and provide outstanding customer service.
- Ability to learn our products and services to educate the dog parents; speak to our values and culture as a basis for our services.
- Effective communication with team members and dog parents (in person and on the phone)
- Independently solve problems using Scenthound values and culture as a guide
- Attention to detail.
- Time-management; Scheduling appointments efficiently
- Accountability; hold oneself and others to Scenthound standards.

**Benefits**
- Direct career growth path to Management positions (Assistant Manager, Manager) and additional options beyond
- Competitive hourly base pay, plus participation in tip pool
- Merit-based pay increases
- No late evening hours

**Who We Are**
Scenthound is not your everyday dog grooming shop. We are a revolutionary concept disrupting an outdated industry, focused on the dog’s overall health and wellness, not just haircuts Our membership-based business model allows dogs to receive routine maintenance and consistent care. At Scenthound, we are a culture-driven, highly collaborative team that prioritizes dog and employee safety. Through our North Star and values, we inspire the dog-human connection by helping dog parents maintain clean, healthy dogs.

**NORTH STAR**
We remove barriers so that people can love and connect with their dogs every day.

**VALUES**
Dog First. One Pack. Bring Love. Seek Growth. Make A Difference.

**Two Locations in Houston**
4850 Beechnut Street Houston, TX 77096

2621 S. Shepherd Drive Houston, TX 77098


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