Front Desk Supervisor

2 weeks ago


Houston, United States Moodynational Full time

** Front Desk Supervisor** **Job Category****:** Hospitality

**Requisition Number****:** FRONT001891

Showing 1 location

**Job Details** **Description** **The Hampton Inn Philadelphia/Great Valley/Malvern , managed by Moody National Management LP, is looking for a Front Desk Supervisor to join our team.** **Full-Time associates are offered competitive pay, flexible scheduling opportunities, paid time off, and comprehensive benefits, including medical, dental, vision, and 401(k) with Employer Match.** **No only that - but we are offering career opportunities, not just jobs. So whether you are just looking for a career change or looking to take that next step -** **apply today** The Front Desk Supervisor supervises Front Desk operations during an assigned shift to achieve high levels of customer satisfaction by providing quality service, and comply with corporate/brand policies and procedures while meeting/exceeding financial goals. Essential Functions: Supervise Front Desk staff: train and coach; resolve problems; provide thorough communications; recommend disciplinary action as necessary. Personally conduct Front Desk activities; check guests in and out efficiently and courteously; respond to customer concerns, issues, inquiries, and input in a timely, professional, and courteous manner; resolve customer complaints, escalate issues as necessary or report to other departments for resolution. Pre-register, block reservations and take same-day reservations following hotel rate structures, discounts, and sell strategies; cancel reservations according to procedures. Prepare Front Desk reports in a timely and accurate manner; run room status reports and disseminate information to relevant departments and individuals; print cashiers reports and verify balances; update group information and relay information to affected departments. Implement Company/Brand programs to achieve service quality goals are achieved, while ensuring compliance with all specified policies and procedures; communicate with sales staff to define and implement sales strategies for improving occupancy levels and revenues. Prepare forecasts and reports as directed; implement and monitor results to budget projections; develop recommendations for minimizing expenses and maximizing revenue. Monitor and maintain the Front Office systems and equipment to ensure optimum performance; report issues as necessary; monitor key control to maintain hotel security. Assume the responsibilities of the Manager-on-Duty in the absence of Senior Management. Other duties as assigned by management. Supervisory Responsibility: Supervises Front Desk Clerks and Front Desk Leads Job Specifications: Solid working knowledge of related company and brand policies, procedures, and services; general knowledge of other departments in the hotel, including a good understanding of basic operations and functions of all other departments and emergency systems, policies and procedures. . Good management/supervisory skills. Excellent interpersonal and written/verbal communication skills. Excellent proficiency with Front Desk computer systems; intermediate proficiency with Word, Excel, and MS Outlook. Excellent command of the English language; second language proficiency desirable. Excellent interpersonal, written/verbal communication and telephone etiquette skills. Excellent time management skills and ability to multi-task and prioritize work Exceptional problem solving skills Ability to maintain customer focus Excellent organizational and planning skills Ability to work well in a team environment Ability to follow corporate standards and procedures Experience and Education: High School education or equivalent work experience. 1+ years of experience as a Front Desk Clerk. Minimum training required per year as assigned by the company Any additional training required by manager Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This is a full-time position. Overtime may be required occasionally. Work days and work hours may vary. This position works indoors. **Skills** **Preferred** **Teamwork**

*Novice*

**Time Management**

*Novice*

**Leadership**

*Novice*

**Decision Making**

*Novice*

**Communication**

*Novice*

**Dedicated****:** Devoted to a task or purpose with loyalty or integrity

**Education** **Preferred** High School Diploma / GED or better. **Experience**

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