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Auto Body Shop Customer Service Representative

2 months ago

Gardena, United States Auto Collision Group Full time

**Duties and Responsibilities**:

- Answer multi-line telephone system, determine caller's needs and route to the appropriate party.
- Update customers and Insurance companies with repair status.
- Open repair orders.
- Deliver vehicles, collect payments and signatures on all necessary paperwork.
- Call on assignments and confirm insurance coverage.
- Complete and assist in miscellaneous tasks.

**Qualifications**:

- Excellent customer service skills
- Bilingual (Spanish)
- Strong written/oral communication skills
- Experience in the collision repair industry preferred
- Ability to work in a fast-paced environment
- Must be punctual, with solid time-management skills.
- Proficient with Microsoft Word/Outlook/Excel

Pay: $17.00 - $20.00 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Customer Service Representative: 2 years (required)
- Auto Collision: 1 year (required)

**Language**:

- Spanish (preferred)

Ability to Relocate:

- Gardena, CA 90249: Relocate before starting work (required)

Work Location: In person

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