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Client Success Manager

4 months ago

Calabasas, United States WTIwireless Full time

**Salary**:

- **Annual Base Salary**:$55,000 - 70,000
- **Quarterly Performance Bonus**:Up to 10% of annual base salary**. **The goals will be set collaboratively with your manager at the beginning of each quarter and paid the month following the end of each quarter.
- **Commissions**:Potential for monthly commissions if able to grow assigned accounts (see details below)

**Job Overview**:
We are seeking a highly motivated and proactive individual to join our team as a Client Success Manager. In this role, you will play a crucial part in ensuring the satisfaction and success of our clients.

**Responsibilities**:

- _**Client Support**:_Backup the client support team for prompt resolution of inquiries and orders.
- _**Onboarding Specialist**:_Ensure a smooth onboarding experience and engage with the client to ensure they are set-up for success with our product and know how to use our platform
- _**Growth Tasks**:_Assist in executing growth strategies for accounts to maximize their potential.
- _**Account Management**:_Proactively check in with accounts regularly, build strong relationships and promptly address any concerns.
- _**House Account Management**:_Maintain high satisfaction and resolve issues for key accounts.
- _**Sales Development**:_Act as the primary sales representative for small accounts and strive to grow the accounts to Tier 1 thresholds. If the account grows to Tier 1, you will retain ownership and earn commissions on the expanded accounts.

**Qualifications**:

- Bachelor's degree in Business, Marketing, or a related field, preferred
- Proven experience in client support, account management, or a related role (3+ years preferred)
- Strong communication and interpersonal skills
- Results-driven with a focus on exceeding targets and delivering exceptional client value
- Possess exceptional problem-solving skills and ability to approach challenges with a clear, rational perspective
- Possess a keen sense of logic and a strong analytical mindset

We offer competitive compensation packages including benefits such as health insurance, retirement plans, paid time off, professional development opportunities, and more. Join our team and make a significant impact on our customers' success

Note: This is a full-time position.

Pay: $55,000.00 - $77,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- 3 years

Schedule:

- 8 hour shift

Supplemental pay types:

- Commission pay
- Performance bonus

Travel requirement:

- Travel

Ability to Relocate:

- Calabasas, CA: Relocate before starting work (required)

Work Location: In person