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Patient Services Coordinator
2 months ago
IVIRMA is seeking a Full-Time Patient Services Coordinator-Team lead to join our growing team at our Eatontown, NJ office.
The** Patient Services Coordinator-Team Lead** will coordinate, oversee, and assist Patient Services Coordinators at their assigned office locations **_(Eatontown, Freehold, Princeton, Somerset, Marlton)_**. The Team Lead, in collaboration with the Department Supervisor and Department Manager will ensure each Patient Services Coordinators adherence to RMA protocols while maintaining professional care for patients.
**Scheduled work hours: Monday - Friday, 8:30am - 4:30pm**.
**Team Lead Responsibilities**:
- Manage assigned workflows regarding check in, check out and all other administrative tasks assigned to the Patient Services Coordinator
- Assign daily duties and tasks to the Patient Services Coordinators in the assigned office
- Ensure Department Supervisor and Department Manager are abreast of individuals performance
- Assist Department Supervisor and Department Manager in scheduling: Planning for staffing, coverage of PTO, UPTO and Leave
- Assist the Department Supervisor and Department Manager in maintenance of attendance records
- Identify and Recommend solutions to each Patient Services Coordinator as per the guidance of Department Supervisor and Manager
- Assists in onboarding and training of new Patient Services Coordinators as well as the continuing education of current staff
- Assist the Department Supervisor and Manager in ensuring high quality patient care
- Review patient concerns in collaboration with Department Management and take part in corrective solution/action
- Assists in and attend periodic staff meetings as required by Department Management Team
- Assists Patient Services Coordinators and serves as a back-up, padding to ensure PTOs, UPTOs, lunches are covered
- Attend professional development meetings assigned by Management Team
- Relay pertinent information as needed to Patient Services Coordinators as approved by Management Team
- Be the primary point of contact for Patient Services Coordinators to answer their day-to-day questions
- Observe employee/patient interactions in all offices to provide coaching, guidance, and support
- Responsible for making sure team is following all RMANJ policies and procedures
**Patient Service Coordinator Responsibilities**:
- Welcome and greet all patients and visitors
- Maintain a professional and composed demeanor
- Comfort patients by anticipating their anxieties and answering their questions
- Follow provider appointment templates and guide patients through their visit
- Assess schedule conflicts and problems with recommendations for solutions
- Collect payments as required; work with Finance to ensure all insurance information is entered and up to date
- Work closely with nurses to coordinate total patient care
- Process medical records requests
- Administrative tasks such as filing, sorting faxes, answering phones
- Scheduling Appointments
- Work with other departments to ensure the office is in excellent condition
- Support office by ordering supplies and maintaining the front desk and waiting room areas Reconciling Superbills on a daily basis
**Requirements**:
- High School Diploma or equivalent (GED) - _required_
- College degree or Business/Technical School Diploma - _preferred_
- Minimum of 3 years of experience in a front desk role at a healthcare practice - _highly preferred_
- Prior experience in a customer service setting
- Strong verbal and written communication skills
- Ability to communicate empathetically and effectively and consistently demonstrate strong emotional intelligence and self-awareness.