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Customer Success Associate

2 months ago

Newport Beach, United States Green Street Full time

Description:
As a Customer Success Associate you will be responsible for delivering an excellent user experience for our clients. You will own Customer Success activities across key client touchpoints including new user onboarding, user support and training, and at-risk client outreach. You will partner with Sales & Account Management to identify meaningful client engagement opportunities to deliver value, grow product adoption and drive customer satisfaction.

**Responsibilities**
- Become an expert on the commercial real estate industry, Green Street’s platform and our users’ workflows
- Train users on the most effective ways to use Green Street to achieve their business objectives
- Conduct Customer Success activities including user onboarding, training, and support
- Proactively engage users at key touchpoints to expand their use case for Green Street
- Find new and creative ways to engage with clients and grow the overall client value
- Partner with Account Management to identify at-risk accounts and improve retention outcomes
- Identify and advocate for clients’ needs throughout Green Street
- Contribute to the client feedback loop and influence the product roadmap to develop relevant solutions for our users
- Become a trusted partner for our clients
- Hit annual KPIs for user and usage growth, client health scores, and retention rates

**Requirements**:

- A Bachelor’s degree in finance, accounting, real estate, economics, or a related field
- Ability to think strategically and develop thoughtful client outreach plans
- Strong attention to detail and follow through
- Desire to provide exceptional client service
- Ability to present on complex topics in clear and concise manner
- Authorization to work in the United States now and in the future, without visa or sponsorship requirements

**Working Conditions**: The Customer Success Associate will work indoors in an air-conditioned office building and must be able to remain stationary at a desk and computer for a majority of the day.

**Travel Percentage**: 5-10%

**Benefits**
- Comprehensive benefits package including highly competitive medical and dental insurance
- Company sponsored employee assistance program, life insurance and long term disability coverage
- Health savings accounts and flexible spending accounts
- 401(k) matching
- Vacation, sick, and personal time
- Company paid holidays and summer half day Fridays
- Cell phone reimbursements & gym stipends
- 16 weeks fully paid maternity leave & 2 weeks fully paid paternity leave

The success of Green Street is directly attributable to the strength of our people. We attract high-quality applicants due to our reputation for excellence and our commitment to train and retain talent. Our collaborative work environment provides team members with opportunities to develop professionally and play a central role from day one. At Green Street, we are all about providing unique insights. A diverse and inclusive work environment where top talent can thrive, think freely and offer different perspectives makes our insights even stronger. We’re building a company culture where differences in gender, race, age, religion, ethnicity, identity, physical ability and perspectives are celebrated and valued.

**Green Street is an Equal Opportunity Employer**
Green Street does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.