End User Technician
2 months ago
End User Technician
Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for an End User Support Technician to work in Fidelity’s Enterprise Infrastructure Group in Boston, MA
- Computer Builds - maintain a supply of computers loaded with our base image
- Support critical Service Level Agreements with timely and accurate execution of support requests via our ticketing and tracking systems.
- Following guidelines to reporting and escalation procedures.
- Interfacing closely with other regional technical support teams and operations groups to ensure successful completion of customer requests and projects.
- Working in conjunction with technical and non-technical personnel to optimally navigate the requests.
- Special assignments and other work related duties as the need arises by management.
**Education and Experience**
- Associates Degree and/or 2-3 years knowledge of computer hardware and operating systems
- A+ certification is a plus
**Skills and Knowledge**:
- Broad knowledge of Windows Operating Systems and Client Hardware.
- Ability to excel in a change controlled environment.
- Outstanding analytical and interpersonal skills.
- Ability to work optimally with client and other groups.
- Understanding of TCP/IP networking protocols.
- Ability to think independently to meet goals based on requirements.
- A self-starter with good written and verbal communications skills, along with the ability to pre-plan, coordinate, prioritize, and multitask.
**Company Overview**
- We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging._
**Information about Fidelity investments**
Fidelity Investments and Fidelity TalentSource are equal opportunity employers.
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