End User Support Specialist

1 month ago


Boston, United States GAVS Technologies Full time

END USer Support engineer :

  • Technical Skills: Strong knowledge of Windows and macOS operating systems.
  • Experience with common productivity software (Microsoft Office Suite, Google Workspace).
  • Basic understanding of networking concepts and protocols.
  • Familiarity with Active Directory, ticketing systems, and remote support tools.
  • Soft Skills: Excellent communication and interpersonal skills.
  • Ability to explain technical concepts to non-technical users.
  • Strong problem-solving and analytical skills.
  • Customer-focused approach and commitment to providing exceptional service.
  • Ability to work independently and as part of a team.

Preferred Qualifications:

  • Certifications such as CompTIA A+, Network+, or Microsoft certifications.
  • Experience with mobile device management (MDM) solutions.
  • Knowledge of ITIL or other IT service management frameworks.



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