End User Technician

3 months ago

Boston, United States Fidelity TalentSource LLC Full time



End User Technician

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for an End User Support Technician to work in Fidelity's Enterprise Infrastructure Group in Boston, MA

This position will provide end-user technology support for the Fidelity locations in MA. It includes supporting technology such as computers, monitors, printers, phones, accessories and audio/visual equipment. The majority of the job will be desktop support and handling items that can't be resolved remotely. Troubleshooting includes, but not limited to, Microsoft Operating Systems, MS Office applications, along with many other external and internally built applications. Having experience working in large environments and building and deploying desktops on a large scale is beneficial.

  • Computer Builds – maintain a supply of computers loaded with our base image
  • Computer Deployments – deploy computers to our end-users and ensure all applications and data is transferred to the new computer.
  • Support critical Service Level Agreements with timely and accurate execution of support requests via our ticketing and tracking systems.
  • Following guidelines to reporting and escalation procedures.
  • Interfacing closely with other regional technical support teams and operations groups to ensure successful completion of customer requests and projects.
  • Working in conjunction with technical and non-technical personnel to optimally navigate the requests.
  • Special assignments and other work related duties as the need arises by management.


Education and Experience

  • Associates Degree and/or 2-3 years knowledge of computer hardware and operating systems
  • A+ certification is a plus


Skills and Knowledge:

  • Broad knowledge of Windows Operating Systems and Client Hardware.
  • Ability to excel in a change controlled environment.
  • Outstanding analytical and interpersonal skills.
  • Ability to work optimally with client and other groups.
  • Understanding of TCP/IP networking protocols.
  • Ability to think independently to meet goals based on requirements.
  • A self-starter with good written and verbal communications skills, along with the ability to pre-plan, coordinate, prioritize, and multitask.
COVID Work Policy
Safety is our top priority. Once we can be together in person with fewer safety measures, this role will follow our dynamic working approach. You'll be spending some of your time onsite depending on the nature and needs of your role.

Dynamic Working – Post Pandemic
Our aim is to combine the best of working offsite with coming together in person. For most teams this means a consistent balance of working from home and office that supports the needs of your role, experience level, and working style.
Your success and growth is important to us, so you'll want to enjoy the benefits of coming together in person – face to face learning and training, quality time with your manager and teammates, building your career network, making friends, and taking full advantage of cultural and social experiences Fidelity provides for you.



Company Overview

Fidelity TalentSource is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We welcome individuals from all backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s supportive and collaborative culture while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. Apply today at FTSJobs.com.

We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, please contact our HR team at HR@ ftsjobs.com.



Information about Fidelity Investments

At Fidelity Investments, our customers are at the heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money. For information about working at Fidelity, visit FidelityCareers.com.

Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

  • Lead End User Technician

    3 weeks ago

    Boston, United States Fidelity TalentSource LLC Full time

    Lead End User TechnicianFidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Lead End User Technician to work in Boston, MA!The RoleThis Lead End User Support Specialist position provides end-user technology support for the Fidelity Investments (City, State) location....

  • Lead End User Technician

    2 months ago

    Boston, United States Fidelity TalentSource LLC Full time

    Lead End User Technician Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Lead End User Technician to work in Boston, MA! The Role This Lead End User Support Specialist position provides end-user technology support for the Fidelity Investments (City, State)...

  • End User Services Director

    1 month ago

    Boston, Massachusetts, United States Aptiv plc Full time

    End User Services DirectorAptiv plc - Boston, MAAptiv is a global technology company that develops safe, green and connected solutions which are enabling the future of mobility. The company has over 200,000 employees across 11 technical centers, 131 manufacturing locations in 48 countries and generates over $20B in revenues per year.Aptiv focuses on...

  • End User Support

    2 months ago

    Boston, United States GAVS Technologies N.A. Full time

    Job DescriptionJob DescriptionTop ResponsibilitiesProvide healthcare application supportEngage desktop refresh projectsFocus on understanding existing environmentcollaborate with site directors and understand pain pointsAssess gaps, review and gather existing documentationKey ResponsibilitiesProviding comprehensive technical support services for end user:...

  • End User Support Specialist

    1 month ago

    Boston, United States GAVS Technologies Full time

    END USer Support engineer : Technical Skills: Strong knowledge of Windows and macOS operating systems.Experience with common productivity software (Microsoft Office Suite, Google Workspace).Basic understanding of networking concepts and protocols.Familiarity with Active Directory, ticketing systems, and remote support tools.Soft Skills: Excellent...

  • End User Support Specialist

    1 month ago

    Boston, United States GAVS Technologies Full time

    END USer Support engineer : Technical Skills: Strong knowledge of Windows and macOS operating systems.Experience with common productivity software (Microsoft Office Suite, Google Workspace).Basic understanding of networking concepts and protocols.Familiarity with Active Directory, ticketing systems, and remote support tools.Soft Skills: Excellent...

  • End User Support Specialist

    1 month ago

    Boston, United States GAVS Technologies Full time

    END USer Support engineer : Technical Skills: Strong knowledge of Windows and macOS operating systems.Experience with common productivity software (Microsoft Office Suite, Google Workspace).Basic understanding of networking concepts and protocols.Familiarity with Active Directory, ticketing systems, and remote support tools.Soft Skills: Excellent...

  • User Experience Designer

    3 weeks ago

    Boston, United States Regan Communications Group Full time

    Position: Front-End UX DesignerLocation: Flexible (any of multiple office locations)Employment type: Full-timeSchedule: Monday through Friday, hybrid or remote.Job descriptionRegan Digital Studios (RDS), a division of Regan Communications Group (RCG), is seeking a highly creative and detail-oriented Front-End UX Designer. As a member of our dynamic, growing...

  • Director User Experience

    1 month ago

    Boston, Massachusetts, United States Boston Medical Center (BMC) Full time

    POSITION SUMMARY:Boston Medical Center Health System is seeking an innovative and accomplished Experience Strategist and Designer to join our digital team in the Marketing and Communications department. As the Director of User Experience, you will be responsible for delivering end-to-end experiences that patients desire and want to engage with.Under the...

  • Front End Software Engineer

    1 month ago

    Boston, United States CATALOG Full time

    Job DescriptionJob DescriptionCATALOG, a Boston-based pioneering startup, is making significant strides in the field of data storage and computation by harnessing the power of DNA. DNA, known for its millennia-long stability, unrivaled information density, and cost-effective replicability, offers revolutionary potential for latency-tolerant high-density data...

  • Front End Software Engineer

    1 month ago

    Boston, United States CATALOG Full time

    Job DescriptionJob DescriptionCATALOG, a Boston-based pioneering startup, is making significant strides in the field of data storage and computation by harnessing the power of DNA. DNA, known for its millennia-long stability, unrivaled information density, and cost-effective replicability, offers revolutionary potential for latency-tolerant high-density data...

  • Senior User Experience Designer

    3 weeks ago

    Boston, United States HqO Full time

    About HqOAs the leader in workplace experience technology, HqO is revolutionizing how people connect with each other and the places they work - right from the palm of their hands. Composed of an award-winning app, analytics suite, hybrid work tools, and a flex space management system, the HqO Workplace Experience Platform empowers top employers and...

  • Frontend User Interface Java Engineer

    7 days ago

    Boston, Massachusetts, United States Connvertex Technologies Inc. Full time

    Position OverviewFrontend User Interface Java EngineerCollaborate with product management and IT teams to oversee the development of the new home user interface.Regularly assess the user experience of the application through analytics, industry best practices, and observations of user interactions.Partner with product management and IT teams to design,...

  • Senior User Experience Designer

    3 weeks ago

    Boston, United States HqO Full time

    About HqOAs the leader in workplace experience technology, HqO is revolutionizing how people connect with each other and the places they work — right from the palm of their hands. Composed of an award-winning app, analytics suite, hybrid work tools, and a flex space management system, the HqO Workplace Experience Platform empowers top employers and...

  • Senior User Experience Designer

    2 months ago

    Boston, United States HqO Full time

    About HqOAs the leader in workplace experience technology, HqO is revolutionizing how people connect with each other and the places they work — right from the palm of their hands. Composed of an award-winning app, analytics suite, hybrid work tools, and a flex space management system, the HqO Workplace Experience Platform empowers top employers and...

  • Front End Developer

    3 months ago

    Boston, Massachusetts, United States reacHIRE Full time

    Do you have a passion for building beautiful and functional UIs? reacHIRE's Aurora platform team is currently seeking a React Developer to join our team. In this role, you will have an excellent opportunity to join an early stage software company that has produced a product that will have a significant impact on women in the workplaceAurora is a cloud-based...

  • IPM Technician

    3 months ago

    Boston, United States PEST END INC Full time

    Job DescriptionJob DescriptionDescription:Hey there, outdoor enthusiasts and bug "lovers"! Ready to dive into a career where every day is an adventure? Look no further, because Pest-End is hiring for a licensed Pest Control Technician to join our Team!Why join us?Well, besides being the coolest pest management Team in New England; At Pest-End, we're not...

  • Front-End Angular Specialist

    7 days ago

    Boston, Massachusetts, United States Bright Vision Technologies Full time

    Job OverviewBright Vision Technologies is seeking a talented Angular Developer to contribute to our innovative projects. This role focuses on enhancing our eSales application, an online platform designed for user engagement.Position Details:Job Title: UI DeveloperLocation: RemoteJob Type: ContractRole Responsibilities:Design and improve the front end of the...

  • Data Center Technician

    3 weeks ago

    Boston, Massachusetts, United States Cognizant Full time

    Job Title - DataCenter Technician / Site Network Engineer Location - Boston, MA Job Description Technician Skillset Required Provide smart Hands and Feet support for Technology team on demand Rack and Stack Support for commissioning/decommissioning infra devices to be provided. Provide physical access to vendors on demand for site/Communication...

  • Front-End Angular Engineer

    7 days ago

    Boston, Massachusetts, United States Bright Vision Technologies Full time

    Job OverviewBright Vision Technologies is seeking a talented Angular Developer to engage in a contract role focused on enhancing our eSales application, a dynamic online platform.Position Details:Job Title: UI DeveloperJob Type: OnsiteRole Summary:The ideal candidate will possess a strong background in Angular, particularly versions 12 and above, and...