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User Experience Researcher

2 months ago

Boston, United States Fidelity TalentSource LLC Full time

 Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for User Experience Researcher to work in Fidelity’s Enterprise Infrastructure Group in Boston, MA, Merrimack, NH, or Smithfield, RI.

The Role

Fidelity Investments is looking for a User Experience Researcher who is passionate about their craft and improving employee digital experiences. As a member of the Digital Workplace Experience Chapter Area, you will keep the end user at the center of everything we do, ensuring we are delivering world-class digital end-to-end experiences for our associates and customers. You will sit with other designers and user researchers within the Digital Workplace Experience Chapter Area and be aligned to an interdisciplinary squad.

Team

As a member of the Digital Workplace team within Enterprise Technology, you will be working in a collaborative, dynamic, and creative environment at Fidelity Investments. You will have the opportunity to be immersed in work across the organization, engage with and influence leaders, while solving some of Fidelity’s most critical business issues.
The vision of Digital Workplace is to ensure associates have the right digital tools, training, and support to do their best work. We will do this by owning the associate digital experience for the firm, focusing on capabilities (rather than on tools and vendors), using a test-and-learn approach, crafting more effective rollout and adoption experiences, and paying close attention to every detail in the "last mile"

The Expertise and Skills You Bring

Experience

  • 5-8 -years of UX or related experience is preferred
  • A degree in a related field such as in Human Factors, Human-Computer Interaction (HCI), User Experience, Usability Engineering, Experimental Psychology or related field, or equivalent education and related training / certification
  • Proven experience working on agile teams delivering value in digital products preferred
  • Financial or similar industry experience desired.
  • Experience with user-centered design research methodologies and rapid ideation processes such as Lean XD, Design Sprints and Agile methodologies.


Skills

  • Deep familiarity with performing a variety of qualitative and quantitative research methods such as interviews, surveys, usability testing, task analysis, contextual inquires, ethnographic studies, & card sorting.
  • Ability to craft, evaluate and evolve user models (personas, scenarios, profiles).
  • Ability to perform heuristic evaluation, accessibility reviews and testing of applications and make concrete recommendations for improving their usability.
  • Effective communication as a writer, presenter, and facilitator; equally at ease speaking with developer partners or executives
  • Builds and develops post project executive summaries, retrospectives and project follow-ups
  • A foundation of development knowledge, both web and mobile
  • Working with other user researchers and designers to understand the customer problems to tackle
  • Distilling qualitative and quantitative feedback to unearth recurring themes and promote data-driven design decisions
  • An unwavering curiosity to ask why


UX Researchers typically:

  • Lead definition of the research work and deliver business outcomes across multiple product teams, with minimal guidance and coaching
  • Plan, implement and analyze user research studies with the ability to flexibly scale them across desktop and mobile devices.
  • Collaborate with team members to define & refine research objectives and ensure alignment with strategic, business and user goals.
  • Work closely with UX strategists, designers and fellow researchers to provide research expertise and support during workshops and ongoing UX activities.
  • Provide rapid prototyping support to communicate concepts/designs recommendations based on research conducted.
  • Synthesize research data, summarize findings & present results to management and project teams for both strategic and project level insight.
  • Partner with the product owner to help inform product strategy
  • Work across the organization to drive consistent customer experiences
  • Contribute to the culture of the Digital Workplace Experience Chapter Area (user research & UXD)
  • Provide research and product thought leadership


COVID Work Policy

Safety is our top priority. Once we can be together in person with fewer safety measures, this role will follow our dynamic working approach. You’ll be spending some of your time onsite depending on the nature and needs of your role.

Dynamic Working – Post Pandemic

Our aim is to combine the best of working offsite with coming together in person. For most teams this means a consistent balance of working from home and office that supports the needs of your role, experience level, and working style.
Your success and growth is important to us, so you’ll want to enjoy the benefits of coming together in person – face to face learning and training, quality time with your manager and teammates, building your career network, making friends, and taking full advantage of cultural and social experiences Fidelity provides for you.



Company Overview

Fidelity TalentSource is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We welcome individuals from all backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s supportive and collaborative culture while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. Apply today at FTSJobs.com.

We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, please contact our HR team at HR@ ftsjobs.com.



Information about Fidelity investments

At Fidelity Investments, our customers are at the heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money. For information about working at Fidelity, visit FidelityCareers.com.

Fidelity TalentSource's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).

Fidelity Investments and Fidelity TalentSource are equal opportunity employers.