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Receptionist/administrative Assistant

3 months ago

Doylestown, United States Advanced Limousine Services Full time

*Advanced Limousine Services is seeking a Reservationist/Customer Service Associate to coordinate and manage requests for executive transportation and special event transportation for a variety of events. In this fast-paced role, you will work directly with existing and prospective customers to quote business and arrange the logístical details for the transportation to, from and during their event. This is a PT position with the possibility of FT. This position will require you to work out of our new main office in Southampton PA*

**Responsibilities**:

- Provide excellent customer service while maintaining a high level of confidentiality.
- Answer incoming calls and communicate quotes in a clear and precise manner to earn the customer’s service.
- Oversee the reservation process, including adding, canceling, and editing customer requests, while ensuring timing, logístical details, and applicable laws are in place.
- Review, proofread, and format all correspondence to ensure accuracy and completeness.
- Record, organize, and prepare customer and employee information, including driver reports.
- Support, promote, and enhance our company’s strong commitment to safety and delivering the BEST Customer experience
- On-Call Availability is required

**Qualifications**
- Strong customer service and communication skills (verbal and written)
- **Experience**:Minimum of 2 years work experience working in the transportation industry is preferred but not required
- Comfortable managing confidential information
- Proficiency in analyzing and solving problems while working under pressure or tight deadlines
- **Computer Skills**:Possess strong computer skills including experience with Microsoft Office Suite; transportation software preferred

**Experience**:

- customer service: 2 years (preferred)

Work environment:

- Office

Communication method(s) used:

- Phone
- In person

**Job Types**: Full-time, Part-time

Pay: $35,000.00 - $45,000.00 per year

**Benefits**:

- Flexible schedule

Schedule:

- 8 hour shift

**Education**:

- High school or equivalent (preferred)

**Experience**:

- Dispatching: 10 years (required)
- Customer Service: 10 years (required)

Ability to Relocate:

- Doylestown, PA: Relocate before starting work (required)

Work Location: In person