Patient Services Rep
2 months ago
Patient Services Rep - Lee Family - (3287289)
**Description**:
Wentworth-Douglass Hospital, an affiliate of Mass General Brigham, is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe in equal access to quality care, employment and advancement opportunities encompassing the full spectrum of human diversity: race, gender, sexual orientation, ability, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.
Wentworth-Douglass Hospital remains among the nation’s top hospitals for patient experience as a recipient of the Healthgrades 2021 Outstanding Patient Experience Award for the eighth consecutive year. Wentworth-Douglass Hospital is renowned as one of the largest acute care hospitals in the Seacoast region of New Hampshire and Southern Maine. At Wentworth-Douglass, we value people who contribute to patient-centered care that enhances community health; we recognize and reward those who share our values and transform our patients' lives. We invite you to explore opportunities, cultivate community wellness and professional growth.
1. Performs check-in duties in the practice.
- Receives and welcomes all patients into the practice in a manner that is consistent with WHP service expectations and the Language of Caring program as outlined in support of patient satisfaction. Appropriately refers patient to the proper party within the office. Verifies patient using two patient identifiers.
- Verifies all patient demographic and insurance-related insurance at each visit and ensures that all data is entered in the system in an accurate and timely manner per any established protocol.
- Ensures all required disclosure and registration forms are current and maintained in the patient's record as required per any established policies and procedures.
- Collect patient co-pays and self-pay balances. Accurately posts payments to patient accounts.
- Performs insurance verification per any established WHP policies and procedures. Completes electronic practice management (PM) tasks associated with insurance verification. Generates and has patient sign an ABN as appropriate.
- Enrolls patients to the Patient Portal and responds to Patient Portal inquiries per any established policies and procedures.
- Coordinates requests for interpreter services, documents and completes declination, if applicable.
- Completes end-of-day reconciliation per protocol; includes preparation of the daily deposit, reconciliation of daily credit card transactions; batch reconciliation; reconciles the procedure log report and kept appointment reporting/reconciliation. Uploads all reports and deposit information to shared drive.
2. Performs check-out duties in the practice.
- Receives and welcomes all patients to check-out in a manner that is consistent with WHP service expectations and the Language of Caring. Verifies patient using two patient identifiers.
- Schedules all follow up appointments as indicated by the provider including checking for future appointments to ensure no duplicates.
- Generates patient plan at check-out completion. Uploads automatically to Patient Portal - and/or prints and provides to patient.
- Updates ACO First Visit Notification Date.
3. Performs referral /diagnostic / lab orders processing duties in the practice.
- Processes all referrals / diagnostic / lab orders, including electronically in those practices utilizing an EHR, and ensures that specialist offices receive relevant notes, labs and other testing results as applicable. All forms that are required by a specialist's office will also be completed and sent. Documentation should be transmitted electronically whenever possible.
- Facilitates the scheduling of appointments for other physician offices as well as outpatient procedures.
- Ensures compliance with all necessary insurance carriers' pre-certification requirements by processing pre-certifications as required.
- Ensures appropriate forms are submitted to centralized scheduling for outpatient procedures.
- Instructs patient of proper preparation for procedures.
- Runs medical necessity checks on all labs and diagnostics, per protocol, and has the patient sign an ABN as needed.
4. Performs administrative duties in the practice.
- Collaborates with clinical staff and notifies patient of any appointment delays.
- Answers the telephone per customer service standards. Reviews outstanding diagnostic and referral orders.
- Responds to emergencies and summons the appropriate personnel.
- Greets and acknowledges visitors upon arrival consistent with service standards and the Language of Caring and assists as appropriate.
- Files, faxes, collate, and photocopy material as required (inclu
We have other current jobs related to this field that you can find below
-
Patient Access Specialist II
2 weeks ago
Fort Lee, United States 61st Street Service Corp Full timeCareer Opportunities with 61st Street Service Corp Current job opportunities are posted here as they become available. Patient Access Specialist II - HYBRID #Full Time The Patient Access Specialist II is part of a department-based scheduling pod that handles large volumes of inquiries and requests from patients and customers for access/assistance in...
-
Patient Access Specialist II
2 weeks ago
Fort Lee, United States 61st Street Service Corp Full timeCareer Opportunities with 61st Street Service Corp Current job opportunities are posted here as they become available. Patient Access Specialist II - HYBRID - OBGYN #Full Time The Patient Access Specialist II is part of a department-based scheduling pod that handles large volumes of inquiries and requests from patients and customers for access/assistance in...
-
Patient Access Specialist II
4 weeks ago
Fort Lee, United States 61st Street Service Corp Full timeCareer Opportunities with 61st Street Service Corp Current job opportunities are posted here as they become available. Patient Access Specialist II - HYBRID - OPHTHALMOLOGY #Full Time The Patient Access Specialist II is part of a department-based scheduling pod that handles large volumes of inquiries and requests from patients and customers for...
-
Patient Access Specialist I
2 weeks ago
Fort Lee, United States 61st Street Service Corp Full timeCareer Opportunities with 61st Street Service Corp Current job opportunities are posted here as they become available. Patient Access Specialist I - HYBRID - DERMATOLOGY #Full Time The Patient Access Specialist I provides support to the Columbia West Campus sphere that is part of a system wide access center managing large volumes of inquiries and requests...
-
Patient Access Specialist I
4 weeks ago
Fort Lee, United States 61st Street Service Corp Full timeOpportunity to grow as part of a Call Center Career Ladder!Job Summary: The Patient Access Specialist I provides support to the Columbia West Campus sphere that is part of a system wide access center managing large volumes of inquiries and requests from patients and customers for access/assistance in scheduling diagnostic services, physician...
-
Customer Service Specialist I
3 weeks ago
Fort Lee, United States 61st Street Service Corp Full timeCareer Opportunities with 61st Street Service Corp Current job opportunities are posted here as they become available. Customer Service Specialist I #Full Time The Customer Service Specialist I is responsible for handling and resolving incoming phone calls from patients, insurance carriers, and/or physician offices. Responsibilities will include collections...
-
Customer Service Specialist II #Full Time
4 weeks ago
Fort Lee, United States 61st Street Service Corp Full time** 61st Street Service Corporation** ** Customer Service Specialist II #Full Time** Fort Lee, NJ 07024 **The 61st Street Service Corporation** At 61st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive...
-
Customer Service Specialist I #Full Time
2 hours ago
Fort Lee, United States 61st Street Service Corp Full timeCustomer Service Specialist I #Full Time Job ID: 61155 Job Type: Full Time Category: Call Center Posted: 2024-08-12 Location: Fort Lee, NJ | United States Job Description: Customer Service Specialist I #Full Time from the Company 61st Street Service Corp . This job opening is available for job seekers who have a Bachelor Degree in the Call Center field. Job...
-
Customer Service Specialist I
1 month ago
Fort Lee, United States 61st Street Service Corp Full time** 61st Street Service Corporation** ** Customer Service Specialist I - Remote Schedule #Full Time** Fort Lee, NJ 07024 **The 61st Street Service Corporation** At 61st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees. The Service Corporation...
-
Front Desk Associate Opener
2 months ago
Fort Lee, United States Retro Fitness of Fort Lee, NJ Full timeBenefits: Bonus based on performance Company parties Employee discounts Flexible schedule Free uniforms Opportunity for advancement Training & development Wellness resources The Front Desk Associate also known as the Membership Experience Associate (MEA) is the face of the Retro Fitness outlet. The opener is a critical position as being reliable and early to...
-
Front Desk Associate
3 months ago
Fort Lee, United States Retro Fitness of Fort Lee, NJ Full timeJob DescriptionJob DescriptionBenefits:Bonus based on performanceCompany partiesEmployee discountsFlexible scheduleFree uniformsOpportunity for advancementTraining & developmentWellness resources The Front Desk Associate also known as the Membership Experience Associate (MEA) is the face of the Retro Fitness outlet. The opener is a critical position as being...
-
Radiologic Tech
2 weeks ago
Lee, United States Wentworth-Douglass Hospital(WDH) Full timeMass General Brigham - Wentworth-Douglass Hospital, is committed to supporting patient care, research, teaching, and service to the community.We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe in equal access to quality care, employment...
-
Licensed Practical Nurse
3 months ago
Lee, United States Community Health Programs Full timeAbout the Organization Community Health Programs is a network of health centers and caring professionals that provide outstanding primary and preventive care for patients of all ages. What's truly unique to CHP is our broad spectrum of support services that extend beyond medical and dental issues to strengthen families and improve children's well-being. The...
-
Licensed Practical Nurse
2 weeks ago
Lee, United States Community Health Programs Full timeAbout the Organization Community Health Programs is a network of health centers and caring professionals that provide outstanding primary and preventive care for patients of all ages. What's truly unique to CHP is our broad spectrum of support services that extend beyond medical and dental issues to strengthen families and improve children's well-being. The...
-
Licensed Practical Nurse
2 months ago
Lee, United States Community Health Programs Full timeAbout the Organization Community Health Programs is a network of health centers and caring professionals that provide outstanding primary and preventive care for patients of all ages. What's truly unique to CHP is our broad spectrum of support services that extend beyond medical and dental issues to strengthen families and improve children's well-being. The...
-
Licensed Practical Nurse
2 days ago
Lee, United States Community Health Program Inc Full timeABOUT THE ORGANIZATION Community Health Programs is a network of health centers and caring professionals that provide outstanding primary and preventive care for patients of all ages. What's truly unique to CHP is our broad spectrum of support services that extend beyond medical and dental issues to strengthen families and improve children's well-being. The...
-
Licensed Practical Nurse
2 days ago
Lee, United States Community Health Program Inc Full timeABOUT THE ORGANIZATION Community Health Programs is a network of health centers and caring professionals that provide outstanding primary and preventive care for patients of all ages. What's truly unique to CHP is our broad spectrum of support services that extend beyond medical and dental issues to strengthen families and improve children's well-being. The...
-
Licensed Practical Nurse
3 months ago
Lee, United States Community Health Program Inc Full timeDescription Salary: $24.00 - $28.00 / Hour The LPN triages patients by telephone or walk-in to determine the urgency and level of care needed. The LPN is responsible for assisting the Practice Manager in the supervision of clinical support staff working within the office and for assisting in patient care under the guidance of CHP Physicians. Duties will be...
-
Licensed Practical Nurse
2 months ago
Lee, United States Community Health Program Inc Full timeDescription Salary: $24.00 - $28.00 / hour The LPN triages patients by telephone or walk-in to determine the urgency and level of care needed. The LPN is responsible for assisting the Practice Manager in the supervision of clinical support staff working within the office and for assisting in patient care under the guidance of CHP Physicians. Duties will be...
-
Licensed Practical Nurse
2 months ago
Lee, United States NavitsPartners Full timeJob DescriptionJob DescriptionTitle: Licensed Practical Nurse (LPN)ResponsibilitiesDemonstrates the knowledge and skills necessary to provide care, based on physical, psychosocial, education, safety, and related criteria, appropriate to the age of the patients served in assigned service areaSupports organization's mission by striving for excellence in...
