Front Desk Associate Opener

5 days ago

Fort Lee, United States Retro Fitness of Fort Lee, NJ Full time

Benefits:

Bonus based on performance

Company parties

Employee discounts

Flexible schedule

Free uniforms

Opportunity for advancement

Training & development

Wellness resources

The Front Desk Associate also known as the Membership Experience Associate (MEA) is the face of the Retro Fitness outlet. The opener is a critical position as being reliable and early to open the club is a must. The MEA is the person a member or guest sees when he or she first walks into the facility. It is important that this person be team-oriented with great communication skills. The MEA employee wears many hats while also ensuring a positive member experience. Customer service, cleanliness, and sales are a must for the club to continue to be successful.

This is not a summer/seasonal position.

Compensation and Perks:

$15.25 per hour.

With the adjacent wellness center, Edge Well: Free use of recovery modalities, Free orthopedic evaluation and treatment (first time), Discounted follow-up treatments

Attractive commission and bonus structure.

Complimentary Ultimate Membership to this location.

30% off Retro Blends Smoothies, cooler drinks, protein bars, apparel, and other Pro Shop items.

15% off Spartan Meals.

15% off Personal Training packages.

NASM discounts.

Flexible schedule.

Positive company culture.

Requirements:

⦁ Punctual, responsible, reliable, and pays attention to detail. ⦁ This is a part-time, hourly position. ⦁ A positive, upbeat attitude and personality. ⦁ Effective ability to communicate with members, guests, coworkers, and managers. ⦁ The ability to multi-task. ⦁ Customer service oriented. ⦁ Prior sales experience in a retail or health club setting is preferred. ⦁ Handling cash and other transactions at the Point of Sale. ⦁ Willingness to learn and work in a goal-oriented and structured environment.

Environment:

⦁ Working environment is inside Retro Fitness of Fort Lee, NJ.

Direct Reports:

This position is supervised by the positions below and in order of:

General Manager

Assistant Manager

Responsibilities of the Membership Experience Associate (MEA):

⦁ Greeting and checking in members and guests as they enter the club. ⦁ Effectively resolving member/guest issues. ⦁ Membership tours/sales and retention. ⦁ Following up with prospects. ⦁ Selling in-store merchandise such as Retro Blends Smoothies, Cooler Drinks, Pro Shop items, etc. ⦁ Ensuring a safe and clean environment for all members and staff. Cleaning is a must for this position. ⦁ Applicable downtime tasks provided by Management may include upkeep & walk-throughs of the facility. ⦁ Opening and closing the facility if scheduled. ⦁ Following company policies and procedures.

Retro Fitness Mission Statement:

Retro Fitness is a Health Club built on the respect and dedication of each of our members who entrust us to help them achieve their health and fitness goals. Our mission is to provide a consistent and innovative customer experience for each member to realize their true fitness potential; making America a healthier place 1 visit, 1 rep, 1 mile at a time.

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