Audio Visual Specialist
4 weeks ago
**Job Title: Audio Visual Support Specialist**
**Relevant Experience (in Yrs) 8+ Years**
**Marlborough MA**
**TCS/BSC**
**Full Time**
**Experience Required**
Basic Qualifications
Strong customer service oriented skills
Passion for working with end users
Excellent speaking skills
Great organization skills
Exceptional in high pressure situation
AV experience specific to conference rooms of all types
TV and Projectors, microphones and speakers, VC equipment, automation and integration equipment (Crestron)
Cisco and MTR devices
Basic PC troubleshooting skills in a corporate environment
Highly self-motivated and able to work primarily independently, as well as with a group on larger team projects and issues
Preferred Qualifications:
**Solid working knowledge of the following**:
Microsoft Office products: Word, Outlook, Teams
Monitoring software a plus (Microsoft Pro Portal, Cisco, Logitech Portal)
Proficient with Microsoft Teams
Working knowledge of Zoom meetings
Knowledge of AV in large environments
Knowledge of Webcams, headsets, and speaker/puck audio
Dedicated AV experience or primary function
**Roles & Responsibilities**
Checking all conference rooms on a regular basis
Test all aspects of rooms equipment
Hardware power status confirmation
Battery levels on items like remotes
Confirm correct functionality of all audio and video features
Troubleshooting technical issues
Work with vendors as needed to resolve issues
Ensure rooms are in good looking order
Work with facilities to remedy any physical needs of the space
Utilize monitoring solutions to quickly identify and respond to issues
Assist users with immediate room issue or needs
Troubleshoot active problems in person
Work with vendors as needed to resolve issues
AV Training
Hold regular training sessions with the site
Usage of the equipment
Best practices
General AV support questions
Track and respond to ServiceNow work request
Work with the greater AV group on implementing changes to the AV environment at your local site
Point person for all AV needs your site has
Special Projects; work with other team members or manager on AV oriented projects
Pay: $65,000.00 - $70,000.00 per year
**Benefits**:
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- 10 hour shift
- 4 hour shift
- 8 hour shift
License/Certification:
- Driver's License (preferred)
Ability to Commute:
- Marlborough, MA (required)
Ability to Relocate:
- Marlborough, MA: Relocate before starting work (required)
Willingness to travel:
- 25% (preferred)
Work Location: In person
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