Audio Visual Specialist

**Please share your resume if you are interested in the role below.

**Job Title: Audio Visual Support Specialist**

**Relevant Experience (in Yrs) 8+ Years**

**Marlborough MA**

**Full Time**

**Experience Required**

Basic Qualifications

Strong customer service oriented skills

Passion for working with end users

Excellent speaking skills

Great organization skills

Exceptional in high pressure situation

AV experience specific to conference rooms of all types

TV and Projectors, microphones and speakers, VC equipment, automation and integration equipment (Crestron)

Cisco and MTR devices

Basic PC troubleshooting skills in a corporate environment

Highly self-motivated and able to work primarily independently, as well as with a group on larger team projects and issues

Preferred Qualifications:
**Solid working knowledge of the following**:
Microsoft Office products: Word, Outlook, Teams

Monitoring software a plus (Microsoft Pro Portal, Cisco, Logitech Portal)

Proficient with Microsoft Teams

Working knowledge of Zoom meetings

Knowledge of AV in large environments

Knowledge of Webcams, headsets, and speaker/puck audio

Dedicated AV experience or primary function

**Roles & Responsibilities**

Checking all conference rooms on a regular basis

Test all aspects of rooms equipment

Hardware power status confirmation

Battery levels on items like remotes

Confirm correct functionality of all audio and video features

Troubleshooting technical issues

Work with vendors as needed to resolve issues

Ensure rooms are in good looking order

Work with facilities to remedy any physical needs of the space

Utilize monitoring solutions to quickly identify and respond to issues

Assist users with immediate room issue or needs

Troubleshoot active problems in person

Work with vendors as needed to resolve issues

AV Training

Hold regular training sessions with the site

Usage of the equipment

Best practices

General AV support questions

Track and respond to ServiceNow work request

Work with the greater AV group on implementing changes to the AV environment at your local site

Point person for all AV needs your site has

Special Projects; work with other team members or manager on AV oriented projects

Pay: $65,000.00 - $70,000.00 per year

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- Day shift

Ability to Relocate:

- Marlborough, MA: Relocate before starting work (required)

Work Location: In person