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Customer Service Representative

3 months ago

Rockville, United States Capital Bank, N.A. Full time

**About Us**
Capital Bank N.A. is the fifth largest bank headquartered in Maryland, serving our communities since 1999. We offer commercial and consumer banking services to clients in the DC metro area, alongside two nation-wide lending brands; Capital Bank Home Loans (CBHL) and OpenSky, a credit card division that offers and services credit cards across all states.

Come join a bank where our employees thrive and are engaged in meaningful work. For the third year in a row, American Banker named Capital Bank one of the “Best Banks to Work For” in the U.S.

**Position Purpose**
Responsible for performing tasks directly related to servicing deposit accounts which include but are not limited to operating a cash drawer, processing financial transactions, opening new accounts, completing service requests on existing accounts, and various other duties as assigned. Ensure a high level of customer satisfaction through the delivery of superior service. Conduct all tasks following established bank policies and procedures. Assist the Branch Team in performing all the operational duties associated with running a branch office. **This position has no weekend hours.**

**Position Responsibilities***:

- Responsible for performing tasks directly related to servicing deposit accounts which include but are not limited to processing financial transactions, opening new accounts, processing changes to existing accounts, and conducting research to resolve problem situations.
- Ensure a high level of customer satisfaction through the delivery of superior service.
- Conduct all tasks following established bank policies and procedures.
- Assist the Branch Manager in performing all operational duties associated with running a branch office, which include the performance of monthly audits, managing the record retention of bank documents, and training new staff members.
- Competently take charge of the branch when the Manager is absent.

**Position Competences**:

- Excellent verbal and written communication skills
- High degree of accuracy and attention to detail
- Commitment to the delivery of superior customer service
- Ability to work successfully with a wide variety of people in a team environment
- Willingness to learn new processes and systems
- Ability to solve problems and use sound judgement
- Strong interest in building a career in the Financial Services Industry
- Willingness to work at other locations when necessary

**Position Qualifications**:

- One year of college education or equivalent work experience
- One year of experience in a cash handling position; preferably as a Teller in a Bank or Credit Union
- Microsoft office software suite (Word and Excel); excellent oral and written communication skills.
- **Typical Previous Job Titles**: Retail Store Manager, Bank Teller or Customer Service Representative

**Other**: Ability to travel within a defined market area.

The above mentioned are intended to describe the general nature and level of work performed rather than to be an inclusive list of all duties, responsibilities and skills required for the position. Job duties may be changed at anytime at management’s discretion. The job description is not intended to create contractual obligations of any kind.

**Capital Bank, N.A. is an Equal Opportunity Employer**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)