Current jobs related to Patient Services Associate - Exton - Penn Medicine
-
Clinical Services Associate
2 weeks ago
Exton, Pennsylvania, United States Pennsylvania Medicine Full timeJob SummaryPennsylvania Medicine is dedicated to delivering exceptional patient care and advancing medical research. As a Clinical Services Associate, you will play a vital role in supporting our clinical teams and contributing to our mission of providing the highest level of care to patients.Key ResponsibilitiesPatient Care: Assist in maintaining a...
-
Clinical Services Associate
1 week ago
Exton, Pennsylvania, United States Pennsylvania Medicine Full timeClinical Services Associate Job DescriptionPenn Medicine is committed to delivering exceptional patient care and advancing medical research. As a Clinical Services Associate, you will play a vital role in supporting our clinical teams and contributing to our mission.Key Responsibilities:Patient Care:Prepare patients for exams, obtain vital signs, and...
-
Clinical Services Associate
1 week ago
Exton, Pennsylvania, United States Penn Medicine Full timeAbout the RoleWe are seeking a highly skilled and compassionate Clinical Services Associate to join our team at Penn Medicine. As a key member of our clinical support staff, you will play a vital role in delivering exceptional patient care and contributing to the success of our healthcare organization.Key ResponsibilitiesPatient Care:Room patients promptly...
-
Clinical Services Associate
2 days ago
Exton, Pennsylvania, United States Pennsylvania Medicine Full timeClinical Services Associate Job DescriptionPenn Medicine is committed to delivering exceptional patient care and advancing medical research. As a Clinical Services Associate, you will play a vital role in supporting our clinical teams and contributing to our mission.Key Responsibilities:Patient Care:Room patients, review medical history, and document vital...
-
Clinical Services Associate
2 weeks ago
Exton, United States Pennsylvania Medicine Full timePenn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn...
-
Clinical Services Associate
2 weeks ago
Exton, United States Pennsylvania Medicine Full timePenn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.Today at Penn...
-
Patient Service Representative
3 weeks ago
Exton, Pennsylvania, United States NovaCare Rehabilitation Full timeJob SummaryWe are seeking a highly organized and detail-oriented Patient Service Specialist to join our team at NovaCare Rehabilitation. As a Patient Service Specialist, you will play a critical role in ensuring that our patients receive exceptional care and service from the moment they arrive at our center.Key ResponsibilitiesRegistration and Scheduling:...
-
Patient Service Representative
3 weeks ago
Exton, Pennsylvania, United States NovaCare Rehabilitation Full timeJob SummaryWe are seeking a highly organized and detail-oriented Patient Service Specialist to join our team at NovaCare Rehabilitation. As a Patient Service Specialist, you will play a critical role in ensuring that our patients receive exceptional care and service from the moment they arrive at our center.Key ResponsibilitiesPatient Registration and...
-
Patient Service Representative
4 days ago
Exton, Pennsylvania, United States The Center for Orthopedic and Research E Full timeJob Title: Patient Service RepresentativeWe are seeking a highly organized and detail-oriented Patient Service Representative to join our team at The Center for Orthopedic and Research Excellence. As a Patient Service Representative, you will be responsible for providing exceptional patient care and administrative support to our healthcare team.Key...
-
Patient Service Representative
4 weeks ago
Exton, Pennsylvania, United States NovaCare Rehabilitation Full timeAbout the Role:We are seeking a highly skilled and patient-focused individual to join our team as a Patient Service Specialist at NovaCare Rehabilitation. As a key member of our front desk team, you will play a vital role in ensuring that our patients receive exceptional care and service from the moment they arrive at our center.Key Responsibilities:Greet...
-
Patient Service Representative
3 weeks ago
Exton, Pennsylvania, United States NovaCare Rehabilitation Full timeAbout the Role:We are seeking a highly skilled and patient-focused individual to join our team as a Patient Service Specialist at NovaCare Rehabilitation. As a key member of our front desk team, you will play a vital role in ensuring that our patients receive exceptional care and service from the moment they arrive at our center.Key Responsibilities:Greet...
-
Patient Service Representative
4 weeks ago
Exton, United States Premier Orthopaedics Full timePremier Orthopedics and Sports Medicine is looking for a Patient Service Representative to join our Exton, PA imaging office!Schedule: Monday-Friday, 8:00am-5:00pmThe Company: Premier Orthopaedics is a full-service orthopaedic practice formed in 2000 that specializes in the diagnosis and care for a wide range of orthopaedic injuries and conditions. Through...
-
Patient Service Representative
2 months ago
Exton, United States Center for Orthopedic and Research Excel Full timeJob DescriptionJob DescriptionPremier Orthopedics and Sports Medicine is looking for a Patient Service Representative to work at our Downingtown, PA Physical Therapy clinic.Schedule: 7:00am-3:30pm 3 days/week, 10:00am-7:00pm 2 days/week.The Company: Premier Orthopaedics is a full-service orthopaedic practice formed in 2000 that specializes in the diagnosis...
-
Patient Service Coordinator
2 weeks ago
Exton, Pennsylvania, United States NovaCare Rehabilitation Full time{"title": "Patient Service Specialist", "description": "OverviewWe are seeking a highly skilled Patient Service Specialist to join our team at NovaCare Rehabilitation in Exton, PA. As a Patient Service Specialist, you will be responsible for managing the front desk operations, providing exceptional patient care, and ensuring a seamless experience for our...
-
Patient Service Representative
1 month ago
Exton, United States Center for Orthopedic and Research Excel Full timeJob DescriptionJob DescriptionPremier Orthopedics and Sports Medicine is looking for a Patient Service Representative to work at our Exton, PA physician's office.The Company: Premier Orthopaedics is a full-service orthopaedic practice formed in 2000 that specializes in the diagnosis and care for a wide range of orthopaedic injuries and conditions....
-
Patient Service Representative
1 month ago
Exton, United States Center for Orthopedic and Research Excel Full timeJob DescriptionJob DescriptionPremier Orthopedics and Sports Medicine is looking for a Patient Service Representative to join our Exton, PA imaging office!Schedule: Monday-Friday, 8:00am-5:00pmThe Company: Premier Orthopaedics is a full-service orthopaedic practice formed in 2000 that specializes in the diagnosis and care for a wide range of orthopaedic...
-
Patient Service Representative
3 weeks ago
Exton, United States Premier Orthopaedics Full timePremier Orthopedics and Sports Medicine is looking for a Patient Service Representative to join our Exton, PA imaging office! Schedule: Monday-Friday, 8:00am-5:00pm The Company: Premier Orthopaedics is a full-service orthopaedic practice formed in 2000 that specializes in the diagnosis and care for a wide range of orthopaedic injuries and conditions. Through...
-
Patient Service Representative
2 weeks ago
Exton, Pennsylvania, United States NovaCare Rehabilitation Full timeJob SummaryWe are seeking a highly organized and detail-oriented Patient Service Specialist to join our team at NovaCare Rehabilitation. As a Patient Service Specialist, you will play a critical role in ensuring that patients have an exceptional experience from the moment they arrive at our center.Key ResponsibilitiesPatient Registration and Scheduling:...
-
Patient Service Representative
5 days ago
Exton, Pennsylvania, United States NovaCare Rehabilitation Full timeOverviewWe are seeking a highly skilled and patient-focused Patient Service Specialist to join our team at NovaCare Rehabilitation in Exton, PA. As a key member of our front desk team, you will play a vital role in ensuring that our patients receive exceptional care and service from the moment they arrive at our center.ResponsibilitiesGreet and register new...
-
Clinical Services Associate
14 hours ago
Exton, United States Pennsylvania Medicine Full timePenn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn...
Patient Services Associate
4 months ago
**Description**
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
**Entity**: Penn Primary Care and Penn Specialty Practices
**Department**: Penn Medicine / PSP Orthopaedics
**Location**: West Grove, PA
**Hours**: Per Departmental Needs - Monday-Friday Day Shift
**Summary**:
- The Patient Services Associate (PSA) assists the practice/department in maintaining a patient/customer focus, supports the delivery of high-quality care, shares a passion for patient and customer-centered care, and assists in meeting or exceeding patient satisfaction and financial/operational targets.
- The PSA is responsible for the arrival and/or departure activities of patients in the practice, managing and handling patient calls and inquiries, coordinating patient appointments, updating patient insurance/billing information, and performing point of service activities.
- The PSA may function in a physician practice or a call center environment. Rotation between PSA functions and/or departments may be required.
**Responsibilities**:
Patient Service:
- Strives to understand and anticipate patient needs, manages service recovery efforts when needed, enlisting management assistance as appropriate, identifies opportunities to improve the patient experience.
- Schedule patient appointments (on phone or in person) by determining reason for visit, following established schedules and protocols, using appropriate billing area/appointment location, communicating changes and confirming appointments, and, as needed, offering alternative and canceling/rescheduling appointments.
- Responsible for arriving/departing activities of patient at practice and performs point of service activities: collects copays and records accurately, obtains necessary signatures/forms, obtains insurance cards and referrals/authorizations, updates appointment status in EMR, and finalizes all check-out procedures.
- Communicates with patients regarding patient flow and wait times - keeps manager aware of potential issues as they arise.
- Issues referrals and obtains pre-authorizations for patients as required and as per protocol.
Financial:
- Maintains up to date knowledge of insurance requirements pertinent to patient service and billing procedures: including basic knowledge of all managed care plans and which insurers require a copayment or referral.
- Validates patient demographic/insurance information and/or registers new patients into EMR using established protocols.
- Records receipts accurately to ensure end of day reconciliation; participates in cash reconciliation delineations. Resolves work queues and/or issues from front-end reports; proactively prioritizes recovery of missing charges.
- Orders supplies for the office and generates front-end process reports as requested.
Other / Regulatory:
- Ensures compliance with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, SCGME, etc).
- Flexible and readily adopts new processes and engages in practice operation changes.
Access Center Responsibilities (if appropriate):
- Coordinates clinical and administrative aspects of the new patient scheduling encounter.
- Perform within the expected outcome of the Automated Call Distribution (ACD) environment.
- Solves telephone issues and timely reports problems related to volume to manager.
- Follow established downtime procedures for registration.
- As needed: assist with coverage of POS and Pre-Processing Areas, create/mail new patient packets, appointment ‘bumping’, wait list scheduling, resource scheduling, and team scheduling.
**Education or Equivalent Experience**:
- H.S. Diploma/GED required.
- 2+ years medical office or customer service experience required.
- Advanced degree (Associate's, Bachelor's, Master's) may be considered in lieu of experience.
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.
Live Your Life's Work
