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Concierge

4 months ago

Scottsdale, United States JLL Full time

**JLL supports the Whole You, personally and professionally.**

JLL is currently seeking a dynamic individual for the role of Concierge in Scottsdale, AZ. The concierge will be the primary point of personal contact for guests seeking information, service, assistance and recommendations while visiting the property.

**Responsibilities**:

- Takes great pride in offering helpful, friendly service at all times
- Greets and assists all guests and property personnel in an efficient and courteous manner
- Defines, communicates, and maintains high standards of guest service at all times
- Maintains a strong knowledge of offerings at the property and can guide guests to appropriate merchandise, dining options, gift ideas, etc.
- Informs and suggests opportunities to engage guests in Center-wide retailers, events, theater, spas and restaurants available at or around the property and local area.
- Performs services requested including reservations for dining, travel, entertainment, rentals, gifts, sporting events, etc. This may require running errands away from the Concierge Desk at the Center or light event planning
- Supports and promotes all property programs and events
- Anticipates the services sought after by ascertaining the mood and style of the guest; identifies solutions before being asked
- Creates property marketing collateral which may include newsletters, signage, e-blasts, social media posts, etc
- Develops strong working relationships with building management, tenants, other building service providers, retailers, restaurants, hotels, and other area businesses
- Actively researches shopping, dining, experiential trends to ensure the property is able to provide guests with services both expected and unexpected
- Builds professional networks within the guest base and community to enhance knowledge and services currently being offered
- Corresponds with guests who require follow up or solutions
- Participates in and successfully completes all training programs
- Maintains the ambiance, style and cleanliness of the Concierge Desk ensuring all brochures, and literature are stocked at all times
- Tends to other administrative duties as assigned
- Acts as a property ambassador within the Center and local community to promote the property’s services, amenities and events
- Partners with the on-site property management team, including the in carrying out marketing and service initiatives and goals, including promotional and rewards programs for mall guests

**Qualifications**:

- Strong working knowledge of Microsoft Outlook, Facebook, Twitter, Internet, App based programs and Microsoft Office required
- Passionate about providing exceptional service and interpersonal relationships
- Thinks creatively to resolve all customer concerns, and anticipate their interests in services, amenities, programs & events while visiting the property
- Communicates clearly, concisely, and effectively in verbal and written form
- Has a friendly and caring demeanor
- Excellent problem-solving skills
- Has flexible working hours and a proven record of dependability and punctuality
- Able to complete multiple tasks while maintaining a pleasant and professional demeanor
- Appears polished and professional and consistently adhere to company dress code and grooming guidelines
- Follows all policies and procedures set forth in JLL and client handbooks
- Able to listen and react quickly to guests’, tenants’, and retailers’ requests
- Able to prioritize tasks under pressure
- Able to work with varied personalities and temperaments
- Able to work as part of a team in a collaborative way
- Takes initiative, self-motivated
- Required to frequently sit, talk and hear
- Able to use a computer, iPad, cell phone, access Facebook, Twitter, and Apps frequently each day
- High school diploma and equivalent work experience
- Two or more years of previous high-end retail, fine dining, or VIP hospitality
- Prior experience with luxury hotel, retail or restaurant “front of house” guest service suggested
- Previous community involvement or networking experience is preferred

**What's in it for you**:

- Join an industry leader and shape the future of commercial real estate
- Deep investment in cutting-edge technology to power your work
- Proposed base salary: $18/hr
- Comprehensive and competitive benefits plan
- A supportive, caring and diverse work environment designed for your growth and well-being

Pay: $17.00 - $19.00 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off

Schedule:

- 8 hour shift

Ability to Relocate:

- Scottsdale, AZ: Relocate before starting work (required)

Work Location: In person