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Business Account Specialist

1 month ago

Providence, United States Pinnacle Technical Resources Full time

**Business Account Specialist**
**Providence Rhode Island 02907**

Responsibilities include Providing excellent customer service. Serving as point of contact for several towns within a territory providing customer information setting expectations and explaining the gas service process. Determining customer needs by running simple models to determine gas pipe size and costs for new types of services and reviewing maps. Processing customer requests in work request and billing systems.
Key Accountabilities Act as the primary point of contact for Commercial and Residential customers. Provide clear communication resolve customer issues and ensure new customer services are delivered throughout the Customer Gas Connection process. Project Manage / Own Customer projects through the end-to-end process to deliver a seamless experience to Energy customers. Learn the Commercial and Residential gas service construction process and educate customers about the process. Provide excellent customer service predict customer needs and deescalate customer issues. Process gas service level agreements invoices use multiple data tracking systems learn new data systems. Develop and maintain effective relationships with other business process owners and at a local level to support the fulfillment of customers' requests. This includes attending local/virtual planning or construction meetings and finding effective ways to resolve Commercial and Residential customer issues or processes. Identify and implement ways to improve customer trust and ease expedite the customer process and create operational efficiencies. Use a process excellence approach to communicate concerns identify causes and develop and implement countermeasures. Support team outcomes including cross-training on other team responsibilities assist or lead analysis or reporting lead process improvements represent team in cross-functional meetings.

**Qualifications**:Bachelor's degree preferred 0 years of experience with Bachelor's degree 2 years of experience with associate's degree High School education 4 years of experience in a customer-facing electric or gas role design or construction role or 3 years of customer service Demonstrates a consistent approach in dealing with people and taking personal responsibility for addressing problems and concerns. Possesses solid understanding of Energy's electric or gas business policies from a residential or commercial perspective. Adept at software necessary for data entry.

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