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Call Center Agent

4 months ago

Los Angeles, United States Story Lane Box Full time

**Position Title**: Call Center Agent

**Department**: Customer Service

**Reports To**: Call Center Supervisor

**Location**: Story Lane Box

**Type**: Full-time

Job Summary

As a Call Center Agent, you will be the first point of contact for our customers. Your primary responsibility will be to provide outstanding customer service, resolve issues, and ensure customer satisfaction through effective communication and problem-solving skills. This role requires a high level of professionalism, patience, and a passion for helping people.

Key Responsibilities

Answer incoming calls and respond to customer inquiries in a timely and professional manner.
Identify and assess customers' needs to achieve satisfaction.
Maintain detailed records of customer interactions, transactions, comments, and complaints.
Meet personal/team qualitative and quantitative targets.
Follow communication procedures, guidelines, and policies.
Stay updated on product and service information to provide accurate and comprehensive answers to customers.
Upsell products and services where appropriate based on customer needs and interests.

**Qualifications**:
High school diploma or equivalent required; associate's or bachelor's degree preferred.
Excellent communication and interpersonal skills.
Strong problem-solving abilities.
Ability to multitask, prioritize, and manage time effectively.
Proficient in using computers and call center software (e.g., CRM tools, databases, etc.).
Ability to handle high-stress situations calmly and effectively.