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Bilingual Call Center Representative

2 months ago

Los Angeles, United States Tel-Us Call Center Full time
Job DescriptionJob Description

We are a 24/7/365 bilingual call center that answers calls for a variety of businesses. We are looking for people available to work part-time in our office (not remotely). If you are available to work flexible hours, including but not limited to: early Monday mornings, weekday afternoon/evenings (some time between 11am-11pm ), weekends and holidays, we have a few positions available. In addition, the Weekend Graveyard (11pm - 7am) for Saturday and Sunday nights is available.

We are hiring people who are bilingual (ENG/SPAN) who are self-motivated and can be team players. Part-Time hours can easily expand as our call volume and client needs change. If you are flexible, we can probably give you full time hours

Your voice and how you handle calls must represent our customers properly and give the best 1st impression every time You must:

  • speak both English and Spanish fluently and clearly
  • have excellent spelling and grammar
  • be able to follow specific instructions
  • type at least 35 words per minute with accuracy on a computer keyboard
  • pay close attention to details
  • have internet familiarity
  • be dependable. Dependability tells your co-workers and clients that you care about delivering the best.

We will train on our specific equipment and programs. You will be sitting at a computer answering calls for long periods of time, interacting with a variety of callers, and learning about hundreds of different industries. Adhering to privacy laws, policies and procedures, being attentive to the callers and keeping a positive attitude even when the caller is not always pleasant, is all an important part of the job.

Some of the benefits we provide:
-Paid training
-Flexible scheduling (great for students)
-On-going educational skills training
-Free access to Tele-Med, Dental/Vision/Life Insurance, & Aflac options
-FREE Parking (You can use our parking/shuttle service when traveling from/to LAX)
-Office building on-site security
-PTO
-CalSavers Retirement Plan
-Access to exclusive savings on fun activities and more due to our membership associations
-Small Business Team Environment
-Rewards program/Earn bonuses on performance/Referral fees for new clients and new employees
-Being part of an industry that is interesting work, ever growing and changing with new opportunities and new technology
-Clean and safe working environment, we continue to follow OSHA and CDC health and safety protocols
-Relaxed dress code
-Woman owned business
-Earned "Award of Excellence" industry recognitions for many years
-Holiday parties/birthday and anniversary acknowledgements and celebrations

NOTE: Compensation begins with a training rate of pay. Compensation may increase upon completion of training and review of skill level attained.

Company DescriptionTel-Us has been in business for over 43 years We are a medium sized call center answering thousands of incoming calls 24/7/365 for all kinds of businesses, medical offices, crisis lines, property management companies, law firms, and anyone who needs help with their phone calls. We provide various levels of customer support from accurate message taking, answer & transfer reception service,online order placement for various products, and general customer care. We are our customer's front line, so we MUST give callers a great first impression over the phone We customize accounts to meet the needs of our customers, so attention to detail is key. We are proud to be considered an "Essential Service" that helped many of our clients stay in business during the COVID-19 shutdown
Please visit our website to learn more about us www.tel-us.comCompany DescriptionTel-Us has been in business for over 43 years We are a medium sized call center answering thousands of incoming calls 24/7/365 for all kinds of businesses, medical offices, crisis lines, property management companies, law firms, and anyone who needs help with their phone calls. We provide various levels of customer support from accurate message taking, answer & transfer reception service,online order placement for various products, and general customer care. We are our customer's front line, so we MUST give callers a great first impression over the phone We customize accounts to meet the needs of our customers, so attention to detail is key. We are proud to be considered an "Essential Service" that helped many of our clients stay in business during the COVID-19 shutdown\r
Please visit our website to learn more about us www.tel-us.com