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Asset Recovery Specialist

3 months ago

Greenville, United States RTO National Full time

**This Role Will Be 100% Onsite In The Greenville, SC Office**

**Mission**:
The Asset Recovery Specialist's primary goal is to effectively manage their territory, dealer, or product/account assignments (territory) and build productive professional relationships with dealers, haulers, and contractors to maintain an efficient retrieval of RTO National / RTO Finance assets or keep the customer in the lease agreement, whichever is more appropriate. The Asset Recovery Specialist plays a vital role in our ability to operate. Without an effective retrieval program, we are unable to operate as a leasing business.

**Outcomes**
- Work with dealers and contractors to retrieve our leased inventory in a timely and/or contractual manner.
- Review new and existing retrievals with the goal of either keeping the customer in the lease agreement or working with the dealer/contractor to retrieve the unit.
- Maintain fees to departmental standards (retrieval and attempt fees).
- Maintain other departmental standards such as quality assurance and process/policy adherence.

**Competencies**
- A Driven, fast-paced mindset. We are looking for A-players
- Strong Verbal and Written Communication Skills
- Ability to prioritize and organize daily tasks and follow up on accounts in a pre-determined manner.
- Be persistent and firm with drivers and customers, as needed.
- Ability to make decisions but also know when to ask for guidance.
- Ability to remain calm under pressure.

**Tasks**:

- Activate new retrieval orders.
- Review and submit knock fee and pickup fees for approval.
- Terminate retrieved units.
- Review and receive approval for repair fees from dealers.
- Source new contract drivers for assigned territory
- Adhere to Company procedures/policies.
- Other duties as assigned or necessary.

**Qualifications**

**Work Experience**: Experience in a similar role within an asset finance environment with knowledge in collections, repossession, litigation, and remarketing processes.

**Education**:High school Diploma or GED required**.