Customer Service Representative
1 month ago
**Job Title**: Customer Service Representative
**Location**: New York, NY
**Company**: Club Curate Comm
We are seeking a motivated and enthusiastic individual to join our team as a Customer Service Representative. As the first point of contact for our customers, you will play a crucial role in delivering exceptional service and ensuring positive customer experiences.
**Responsibilities**:
- **Assist with Product Information**: Educate customers about our products or services, including features, pricing, and availability. Guide customers through the purchasing process and provide recommendations when necessary.
- **Handle Customer Complaints**: Listen actively to customer complaints, empathize with their concerns, and work towards finding satisfactory resolutions. Escalate complex issues to the appropriate departments when needed.
- **Process Orders and Returns**: Efficiently process customer orders, returns, exchanges, and refunds according to company policies and procedures. Ensure accuracy in order processing and maintain detailed records of customer interactions.
- **Collaborate with Cross-Functional Teams**: Work closely with other departments such as sales, marketing, and logistics to address customer needs and improve overall customer experience. Provide feedback on customer issues and suggest process improvements when necessary.
Job Requirements:
- Excellent communication skills, both verbal and written
- Strong interpersonal skills and ability to build rapport with customers
- Problem-solving abilities and a positive attitude towards resolving customer issues
- Ability to multitask and prioritize tasks in a fast-paced environment
- Proficiency in using customer service software, CRM systems, and other relevant tools
- Previous experience in customer service or related field is preferred
- High school diploma or equivalent
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