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Service Manager

4 months ago

Beltsville, United States Xylem Full time

Join Xylem in the global mission to #LetsSolveWater As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
- We are excited to announce that Evoqua has now joined Xylem. By uniting our complementary approaches, products, and expertise, we enable our customers to dramatically improve the way water and wastewater is used, managed, conserved, re-used, and returned to nature. Together, we bring uniquely powerful capabilities to solving the world's greatest water challenges.
- At every level, our global team is committed to access, equity, inclusion, and diversity. Our goal is for all our colleagues to be involved, respected, valued, connected, and free to bring their authentic selves and ideas. If you are excited and passionate about solving water, we want to hear from you.
- Position Summary- Provides tactical and strategic level management and leadership to field service professionals at the Beltsville, MD branch and multiple customer locations.- What we can offer you- Our Total Rewards Program goes far beyond base compensation by providing a more fulfilling work experience and
- offering a competitive benefits program, including:
- Health, dental, and vision insurance
- Unlimited PTO
- Generous retirement plan
- Employee wellness program
- Rewards and recognition program
- Core Responsibilities and Tasks- Creates and maintains safe working environment and cultures within the organization
- Takes care of company property
- Involved in setting department budgets and managing expenses
- Actively involved in workforce planning
- Expected to address and resolve employee relation issues and escalate significant issues to

management- Translates customer requirements into workforce plans and objectives
- Creates onsite visibility into KPIs and metrics and can provide input into metrics to management
- Responsible for attraction, retention, engagement, performance, development of employees
- Provides day to day direction of fundamental task

Organization Impact:
- Operational management
- Autonomy to make decisions that impact divisional span of control
- Responsible for customer management and retention in area/scope,
- Financial contract and operations impact at planning/strategic level
- Position Requirements- FORMAL EDUCATION:

- Required:
- Bachelor’s degree strongly preferred
- Technical degree, equivalent military experience or applicable industry equivalent experience in lieu of degree

KNOWLEDGE & EXPERIENCE:

- Required:
- 5-7 years technical experience including industrial or commercial process water experience or 3 years of industry specific experience
- 3 years of leadership or management experience
- Proficient with computers, business software such as Microsoft office, Skype, Oracle/SAP, cloud-based solutions
- Ability to communicate up, down, across teams
- Ability to lead and motivate teams
- Demonstrates critical thinking and complex trouble shooting in or to guide and advise team members and customers
- Ability to defuse customer situations or internal issues
- Able to pass a credit check

DRIVING REQUIREMENTS:
- Able to operate a company vehicle
- Able to pass driver requirements which include:

- Driver Application for Employment
- Driver Disclosure and Release
- Employee Applicant Drug and Alcohol Statement
- Copy of Driver’s License (Front and Back)
- Copy of Medical Certificate
- Additional Details- Receives coaching and guidance from senior management
- Defines and drives customer, employee and safety management as well as interpersonal relationship and leadership skills

TRAVEL REQUIREMENTS: up to 50%

Salary range:
$62,000.00 - $99,000.00

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of diversity, equity and inclusion in driving innovation and allowing us to compete more effectively around the world.
- At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We embrace diversity and prioritize our employees' well-being through our DE&I initiatives and Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

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